Customer Care Professional - Whitby, Canada - 360insights

360insights

Verified Company

Whitby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Care Professional

Canadian hourly rate: 17.55/hourly
Plus Bonus, Equity & Benefits
Here at 360insights you will be a part of a fastpaced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world's most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work in Canada, the USA and the UK.

What you will be doing:

Responsibilities
Provide worldclass customer service for our clients through:
Inbound phone calls
Live chat
Learn and navigate the 360insights solution to provide answers to customer inquiries
Consistently work towards enhancing the customer's experience and reducing the need for customers to contact us by:
Capturing classification data on each interaction
Providing regular anecdotal and databased feedback through the team
Identifying issues early and offering suggestions for solution
Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
Complete taskbased duties as assigned by the Manager, Client Operations
Provide universal and offhours support (79pm weekdays, and weekends) to multiple clients
Continued personal growth to place yourself in the position to successfully advance your career including:
Completion of self-study and guided study within our systems
Coaching and feedback from the Operational Excellence Quality team
Consultation with other team members in order to enhance skill set

What you'll bring:

Proven excellent communication skills written and verbal
A customer first mentality and deep understanding of customer service
Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)
Proven excellent analytical and problemsolving skill (strong aptitude for math)
Ability to key at least 3035 words per minute
Proven ability to work as an effective member of a team
Proven organizational and followup skills (including prioritization)
Strong active listening skills
Ability to work independently, with mínimal supervision
Demonstrated ability to provide valuable feedback and solution options based on that feedback
Bilingual (French) is an asset
Microsoft Office Certification an asset

Why 360?

At 360insights, we take pride in being a peoplefirst organization, dedicated to fostering a vibrant valuesbased and inclusive culture. Our commitment to this ethos is reflected in our daytoday operations and interactions with both team members and clients.

Embracing a people-focused approach entails the following principles:

Experiences that create growth

Growth that creates experiences:

At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences.

Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have the tools and support needed to thrive and grow as an Insighter.