Bilingual Automotive Software Trainer - Ottawa
1 day ago
Job description
Company NamePBS Systems
Job Location:
Ottawa, Ontario
Job Type
Full-time, Permanent
No. Of Openings
1
Job Requirement(s)
Internal Job Title:
Bilingual; Travel across Canada and USA aprox. 2 weeks per month
DTO Bilingual Trainer - Sales
Reports To
Team Lead, DTO Sales
"PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun"
The Company
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third-largest Dealership Management System (DMS) provider in North America.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today
The Role
As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer - Sales) you will provide support and training to new and existing customers on our Dealer Management Software (DMS).
Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone.
DTO (Dealer Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.
This is a remote work opportunity based out of Ottawa/Gatineau area and requires travel to customer sites in Canada, the US, or the Caribbean.
Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.
Job ResponsibilitiesLearn and develop an understanding of the PBS software
Learn and develop an understanding of the process for training customers on the PBS software
Learn and develop an understanding of data entry and other key tasks
The ability to complete the payroll module – if applicable
Become an install resource without assistance
Demonstrate the ability to prioritize tasks without direction from Team Leads
Taking the initiative to learn new products to increase their knowledge
Provide excellent support to our customers in our software
Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
Work directly with customers and train all sessions in assigned silo and if possible other silos
Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
Responds to both internal and external training requests in a timely manner
Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
Create and maintain a positive work environment
Knowledge sharing within own silo and others within the DTO department
Maintain documentation and update as processes change within department
Willingness to commitment to an ongoing system of education and cross-training
Ensure client queue is monitored
Customer focus / excellent customer service skills
Willingness to go the "Extra Mile"
Perform other duties and responsibilities as assigned
MUST HAVE Skills
1-2 years' experience in a car dealership environment, with a focus in Fixed Operations
Fluent in French and English (speaking, reading, writing)
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver's license are required
Additional Skills
Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma
What We Offer
Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.
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