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- Support end-user on completing system-specific steps,
- Monitor, evaluate and record training activities and program effectiveness.
- Facilitate instructor-led sessions on the new platform
- Develop and organize training materials that include procedures, work instructions, business process overviews, and other visual aids
- Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures.
- Coordinate with functional subject matter experts to develop training content.
- Assists with training assessment activities through surveys, interviews with employees, focus groups or consultation with managers.
- 3+ years related training facilitation and training development experience
- 2+ years of experience with CRM systems (eg. Salesforce, SAP, nCino)
- Previous experience in financial/banking industry
- 2+ years of experience with Customer Support
- Experience with Articulate Storyline (or similar) an asset
- SharePoint experience.
- Banking Credit knowledge.
Training Advisor - Ontario, Canada - IFG International Financial Group Ltd
Description
Our client, a top 5 bank in Canada is looking to hire a Training Advisor in their team for an initial 6-month contract. This role is twice a week in office in downtown Toronto.
Responsibilities Include:
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