Part-time IT and Office Support Technician - Markham, Canada - Workow Canada

Description

ABOUT US
Workow Canada is dedicated to delivering meticulous administration services that cater to a diverse range of needs.

With a primary focus on comprehensive support, tier-1 assistance, inventory management, personnel oversight, and customer service aid, we ensure seamless operational efficiency for various businesses.

POSITION

We are currently looking for 3 Part-Time IT and Office Support Technicians to provide technical support and customer support to end users - address any computer (windows and iOS) related issues and set up audio and visual equipment.

JOB DESCRIPTION:

As a valued member of our team, your responsibilities will encompass:

• Acting as the initial point of contact for users in need of technical assistance, which includes but is not restricted to the testing, maintenance, and troubleshooting of video-conferencing equipment and software
• Providing assistance to office users in configuring and testing IT and audiovisual equipment, including computers, projectors, screens, and related items
• Conducting both onsite troubleshooting to identify the underlying causes of issues
• Escalating unresolved matters to the IT and Admin Specialist and collaboratively resolving technical challenges
• Maintaining an organized and meticulously maintained facility environment
• Documenting responses to provide support for events, ensuring accurate tracking of incident progress
• Addressing inquiries related to computers and administrative matters from customers
• Collaborating with fellow staff members and users to facilitate seamless daily operations
• Fulfilling any other duties as assigned

QUALIFICATIONS:

• Proficiency in testing, maintaining, and troubleshooting technical issues with videoconferencing equipment and software
• Extensive familiarity with Zoom, Microsoft Teams, and other videoconference platforms
• High level of comfort in engaging with individuals of diverse personalities in person, over the phone, and via remote tools
• Capability to handle heavy equipment, up to 30 lbs in weight
• Pursuing or holding a college or university degree
• Ability to multitask effectively and work autonomously
• Willingness to travel throughout the Greater Toronto Area (GTA)

Desired Skills:

• Exceptional customer service acumen and punctuality.
• Strong organizational skills, enabling effective planning and task management within time constraints.
• Keen attention to detail.
• Aptitude for collaborative teamwork.
• Preferred experience in cadets or military roles.

WORK HOURS:

August to December, with possibility to extend.

While members are contacted for various projects, be prepared to work about 10 to 20 hours per week on:

• Thursday: 9:30 am to 12:30 pm
• Alternate Friday to Monday: 7:30 am to 2:00 pm, 1:30 pm to 7:00 pm

Job Types:
Part-time, Casual, Seasonal, Freelance, Internship / Co-op

Contract length: 4 months

Part-time hours: 15 per week


Salary:
$17.00 per hour


Schedule:

• 4 hour shift
• Day shift
• Morning shift
• On call
• Weekends as needed

Application question(s):

• Please provide you work hours availability, including date and time.

Work Location:
In person