- performing user reported initial problem analysis andpreliminary issue triage.
- Recording user-reported information technology issuesin an incident tracking
- Developing, implementing, and/or participating in thedistribution of network related information to users to include informationsuch as help desk procedures and network handbooks
- Participating in the development of a comprehensivetraining plan for help desk procedures; assisting in training personnel
- o Working as Help Desk Specialist in an IT service deskenvironment, providing IT-related first-line support to more than 100 users.
- University Degree in Engineering/Mathematics/ Science/ ProjectManagement/Business Administration
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Technical Services Specialist - Canada - Symbiotic Group
Description
Academy - Help Desk /Service Desk Specialist (L1&- Ottawa)Ottawa/Toronto, Canada | Posted on 01/24/2024
Duration:
Contract: 12+ months (Extendable)
Our client is a Federal Government Department that is seeking HelpDesk/ Service Desk Specialists for a variety of multi-year projects located inToronto (GTA) & Ottawa.
These positions are 'Symbiotic Academy – IndigenousTrain-to-Hire' positions and qualified applicants are eligible for a scholarship and training program acceptance that will enable them to obtain a CompTIAA+ Certification to be job ready for these positions.
(***We are seeking Trainee Candidates who have an interest andaptitude for business and technology, who are willing to learn, and commit tothe completion of their training and subsequent employment.Outlined below is a description of this 'Academy - Train to Hire'position for a 'Help Desk / Service Desk Specialist'.
Conducting network problem analysis and monitoring tasksTroubleshoot network/connectivity issues
Provision and support hardware -desktop/laptop/mobile
Support other business-specific applications asneeded
Provide support for printers
Technical Training or Experience:
o Gain experience with Help DeskInformation Technology Service Management (ITSM) tools such as Axios Analyst,Remedy, etc.
University degree in any discipline or a CollegeDiploma in Engineering, IT, Project management, or Business Administration
Symbiotic Group Inc. is an Indigenous-owned consulting companyproviding Information Technology and Business consulting services to customersacross North America.
In addition to providing our clients with industry leading ITservices, Symbiotic Digital is creating careers in business and technology forFirst Nations, Inuit, and Metis people from coast to coast to coast through ourAcademy 'Train-to-Hire' program.
An important part of our mission is to createmeaningful business and career opportunities for Indigenous people through ourwork with committed partners in both the public and private sector.
We work with committed clients and partners delivering industryleading IT services that also advance Indigenous business andcapability.Work With Us - At Symbiotic Digital, we encourage ouremployees' and consultants' personal career growth.
We take an active role inensuring that each employee/consultant is provided the dedicated support tohelp guide them through their professional development, provide trainingscholarships, and provide the opportunity to pursue software certifications forcutting-edge technologies.
Symbiotic Academy is offered in partnership with our training partner AkkodisCanada Inc. We are offering Scholarships and Training in addition to additionaljob readiness services to qualified and awarded Indigenous candidates.Working with committed client partners we have identified committed positionswhereby Symbiotic Academy Trainees will have first access to careeropportunities upon successful graduation.
Aboutour Indigenous focused career development and training initiatives:Symbiotic Digital) is an Indigenous owned company with a definedmission to advance the business and career opportunities for Indigenouspeoples.
As an employer and consulting company committed to employmentequity and diversity, we encourage applications from members of equity-seekingcommunities to satisfy company hiring needs and those of the clients that weserve.
AboutSymbiotic Digital.Symbiotic Digital provides the IT Experts you need that solve problems and getthings done. See what the top 2% in their field can do foryou. (Symbiotic Digital is a division of Symbiotic Group Inc.) 1)
Digital Experts:
IT Consultingexpertise.
ServingIT & Business leaders, Symbiotic Digital provides a business system thatenable us to provide the Expert Technical staff needed to solve challengingbusiness and IT problems.
IT leaders in the most reputable organizations inCanada have relied on Symbiotic Digital to help them staff difficultassignments with proven Experts uniquely evaluated by our proven QMS- QualityManagement System Staff Development Model.
