Insurance Advisor Life and Health - Laval, Canada - TD Bank

TD Bank

Verified Company

Laval, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Work Location:
Laval, Quebec, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:

Job Description:

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.
Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.
Grow, learn and lead; beyond your daytoday work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.
Job Description:

It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank.

Every day, you will:

Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them meet their financial needs now and in the future.
Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
Implement advice and customer service procedures and approaches to complete work efficiently.
Work effectively as a team, use and learn from each other's knowledge and support your coworkers to resolve customer issues.
Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine
Job Requirements:

For this role, we specifically require:

College Diploma or Undergraduate Degree and 2 years of relevant experience.
In order to be considered for this position, you must have your LLQP license
Location: Laval, QC Must reside in commuting distance as this is a Hybrid role
Your relevant skillset and knowledge will also get our attention

Show us that you:

Have strong communication skills to exchange ideas and customer information in a concise and logical way, handling sensitive customer information and resolving exceptions.
Possess computer & multitasking skills.
Thrive in a dynamic and timesensitive environment.
Have advanced knowledge of our business and understand the functions of our various business areas.
Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Learn more

Additional Informat