Program Administration Team Lead - Edmonton, Canada - University of Alberta

University of Alberta

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Online & Continuing Education:

Competition No.

Posting Date

Jul 31, 2023

Closing Date

Aug 07, 2023

Position Type

Full Time - Operating Funded

Salary Range

$63,663 to $88,722 per year

Grade

Hours

35

This competition is restricted to internal applicants of the University of Alberta. Please indicate your internal status using the "Advertisement" drop down menu when applying
This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day.

We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada's Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Position summary

The Program Administration Team Lead leads the Online and Continuing Education administrative Team in managing the operations of course and program delivery.

The incumbent will have overall responsibility to lead the administrative direction and control, developing and maintaining procedures and business processes, developing and maintaining team protocols, delegating and prioritizing workflow for team members.

This role will draw upon a comprehensive understanding of best practices in continuing education, continuing education registration systems, and UofA policies and procedures.

This position will collaborate with internal and external stakeholders, to deliver high-quality continuing education programs to a diverse range of learners.

**Duties

Manage and lead the operational team to provide course and program delivery
Act as a change leader to review and recommend changes in relation to administrative policy and procedure changes, strategize and determine implementation plans, and delegate action items to appropriate staff
Oversee the development of consistent processes, drawing on their expertise and experience in best practices for continuing education
Anticipate business impacts of proposed operational changes and develop strategies to leverage associated opportunities
Manage administrative budget that reflects operational requirements of the unit
Monitor course enrollments. Determines when courses are cancelled related to direct costs, or waitlist created. Recommend to program coordinators to add additional course sections, increase course capacity
Manage and support student record keeping (ensure students records are accurate i.e. grades, program completion)
Consult with OCE team to develop efficient and seamless procedures and student data management policies
Collaborate with other units across the university to support their continuing education administrative needs as required
Identify gaps in delivery models and strategize to find solutions

**Minimum Qualifications

Baccalaureate degree
Experience in a post secondary educational setting working directly with continuing education students
Knowledge of University policies and procedures, especially in the areas that relate to student engagement and registration; experience with student administration system technology (PeopleSoft, Campus Solutions
Continuing Education) preferred.
Experience leading a large diverse team
Ability to manage and facilitate relationships between different groups
Ability to handle difficult situations with patience, diplomacy and sensitivity
Excellent verbal and written communication skills and the ability to work well in a studentfocused environment with multiple demands made on time and resources.
Demonstrates initiative, resourcefulness, and willingness to accept responsibility; ability to work well under pressure and meet deadlines

Preferred Qualifications

Interpersonal, organizational and time management skills required with demonstrated accuracy and attention to detail.
Demonstrated experience implementing initiatives to support and maintain equity, diversity and inclusivity in interactions with students, instructor, and colleagues
Knowledge of business process mapping and the use of technology to encourage automation of processes
Creates an environment which suppor