Customer Service Agent - Lac-Brome, Canada - Randstad Canada

Description

Status:
Full Time - Permanent

Schedule: 8-Hour DAY Shift, 7:45 a.m. to 4:30 a.m. with a 45-minute lunch

Title:
Customer Service Agent (CSR)

Start Date:
As soon as possible
Location: 315 Knowlton Rd. Knowlton, QC.

Reports to:
Planning and Supplying Director

Salary range:
To be discussed, depending on experience

Are you looking for a full-time permanent job that offers you employment security and several opportunities for internal growth?

Would you like to be part of a renowned company that is a global provider of value-added solutions for many of the world's leading brands in the beauty, personal care and home care categories? Are you a team player with a strong focus on safety? Do you enjoy working in a fast-paced environment? Look no further and join our rapidly growing team at kdc/one, in Knowltong QC, as we are presently seeking a candidate for the position of Customer Service Agent

YOUR ROLE AS THE CUSTOMER SERVICE AGENT:

The Customer Service Agent is the main link between our clients and the production site of kdc/one in Knowlton, QC.

He/She receives the client demands, make sure it meets the contractual agreement and enter it in our ERP system. Through calls and meetings, he/she develops a strong business relationship with our clients based on trust and mutual respect.

She/He communicates with the clients the orders or shipment status and strives to improve our communication and the level of service.

She/He finds solutions with the production planners when issues arises. Finally, The Customer Service Agent has a focus on process improvement and always seek opportunities to develop his competencies.

Advantages

• A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;
• A fun and dynamic environment that welcomes diversity in all its forms, talent, ideas, and creativity;
• 8h day schedule;
• Vacation: 3 weeks upon hiring;
• Bonus: 5% of annual salary (if we reach our objectives);
• RRSP;
• Group insurance (complete range: vision, medication, life insurance, long-term disability, dental option);
• Free parking;
• Cafeteria inside the facility.

Responsibilities

• Communicate with the clients, receive order and understand change request on actual order.
• Enter PO in our ERP system (AS400), once all the contractual agreements have been validated (price, MOQ, lead time).
• Share orders and change order requests to the production planner and identifies all orders within lead time.
• Share with the clients the production dates of their orders and any requested performance reports.
• Maintain purchase orders, work orders and projections up to date for the next 12 months.
• Communicate the orders status to the clients
• Follow established process on cancellation order or push out request.
• Manage his client's inventory and send rapidly any charge back as stated in the contractual agreements.
• Develop with the account manager, CS&OP meeting and business review with the clients.
• Develop tool to verify the level of business per clients and communicate rapidly change or trend to the account manager and to the management team.
• Manage communication link to customer service.
• Complies with company policies (e.g. safety, dress code, GMP, work instructions, etc.)
• Analyse and propose improvement in logistic processes and participate in site improvement projects
• Perform any other related tasks or projects as assigned by the immediate supervisor

Qualifications

• DEC or University degree in Operations Management
• 3 years of experience in a pertinent position within a production environment
• Bilingualism, excellent knowledge of English and French required
• Good knowledge of computer systems (AS/400, Microsoft Office)
• Demonstrate good communication skills, strong leadership and good business decision skills
• Good knowledge of continuous improvement principles (Lean, Kata, problem solving)
• Team Player
• Rigorous realizing daily task
• Good knowledge of standard purchasing procedures and production planning
• Customer service experience
• Demonstrates negotiating experience and skills

Summary

Application instructions:

Are you interested in joining kdc/one in Knowlton QC, as the next Customer Service Agent? Please send us your CV to

Background:

kdc/one is a trusted, global provider of value-added solutions to many of the world's leading brands in the beauty, personal care, and home care categories.

We partner closely with customers as a critical enabler of their success through ideation, formulation, design, packaging and manufacturing of products.

Every year, we help develop and manufacture products for brands sold in countries all over the world.

kdc/one is an equal opportunity employer.

We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

REASON FOR WORKING KNOWLTON, QC:

• Here is the perfect balance. The dynamic balance that we all seek between the realization of our personal and professional dreams. The balance between proximity to major centers, with all the urbanity they provide, and rurality with its generous nature and diversified activities.
• Here, 40,000 students learn and develop skills through nearly 900 post-secondary programs and training and more than 100 vocational training programs. A wealth that generates creativity, a taste for going beyond and opening up to the world.
• Here, it is also health through the practice of activities of all kinds and through healthy lifestyles.

Here, the playground is huge and nearby:
peaks, trails, rivers, lakes, infrastructures and sports clubs. Whether you are a Sunday athlete or a high level athlete, you will find something to keep you in shape

• Here, the landscapes of the Townships are varied and its nature is generous: lakes, rivers, mountains, vines, marshes, conifers, deciduous trees, valleys. Our bucolic landscapes encourage contemplation and letting go. In the fall, the landscapes ignite to create a panorama typical of southern Quebec.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.