User Support Technician - Wetaskiwin, Canada - Techise

Techise
Techise
Verified Company
Wetaskiwin, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Work Term:
Permanent


  • Work Language: English
  • Hours: 30 to 40 hours per week
  • Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 3 months to less than 1 year
  • Experience: 1 year to less than 2 years

Work setting:


  • Computer hardware or software retailer/wholesaler
  • Relocation costs covered by employer
  • Willing to relocate

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision:


  • 1 to 2 people

Certificates, licences, memberships, and courses:


  • Associate Computing Professional (ACP)
  • Cisco certified network associate
  • Microsoft certified professional (MCP)
  • A+ Certification

Computer and technology knowledge:


  • Android
  • Security software
  • Word processing software
- .NET

  • MS Windows
  • TCP/IP

Security and safety:


  • Bondable
  • Criminal record check

Transportation/travel information:


  • Travel expenses paid by employer

Work conditions and physical capabilities:


  • Fastpaced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

Screening questions:


  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Financial benefits:


  • Gasoline paid

Other benefits:


  • Transportation provided by employer
  • Parking available
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