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    user support technician - Edmonton, Canada - Techise

    Techise
    Techise Edmonton, Canada

    2 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 40 hours per week
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
    • Experience: 1 year to less than 2 years

      • Work setting

    • Computer hardware or software retailer/wholesaler
    • Relocation costs covered by employer
    • Willing to relocate

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Supervision

    • 1 to 2 people

      • Certificates, licences, memberships, and courses

    • Associate Computing Professional (ACP)
    • Cisco certified network associate
    • Microsoft certified professional (MCP)
    • A+ Certification

      • Computer and technology knowledge

    • Android
    • Security software
    • Word processing software
    • .NET
    • MS Windows
    • TCP/IP

      • Security and safety

    • Bondable
    • Criminal record check

      • Transportation/travel information

    • Travel expenses paid by employer
    • Public transportation is available

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Manual dexterity
    • Attention to detail
    • Sitting
    • Combination of sitting, standing, walking
    • Standing for extended periods
    • Bending, crouching, kneeling

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player

      • Screening questions

    • Are you available for the advertised start date?
    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • What is the highest level of study you have completed?

      • Financial benefits

    • Gasoline paid

      • Other benefits

    • Transportation provided by employer
    • Parking available
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