Deli & Cheese Supervisor I - Toronto, Canada - Farm Boy Inc.
Description
Company Description
At Farm Boy, it is our mission to create a fun, fresh experience for all Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.
Job Description:
This position is responsible for assisting the Department Manager in the achievement of company, store and department goals as communicated by the Store Manager and Department Manager.
Major Responsibilities:
- Provide superior customer service and support Farm Boy's vision of the best fresh shopping experience.
- Supervise department and responsible for providing floor support (e.g. delegating tasks, breaks, readiness for business and operations).
- Completion of daily 2x2's for the department.
- Assist with the training of new team members as required.
- Provide coaching while maintaining a high level of confidentiality and trust.
- Assist with the completion of department service assessments.
- Receive and accurately store department orders.
- Review and verify department invoices for accuracy.
- Responsible for reset of department for the closing team and ensuring department is ready for business.
- Effectively communicate corporate and department information, changes and updates.
- Have a passion for food and knowledgeably handle all customer questions or comments confidently.
- Utilizing Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
- May be requested to undertake other related duties on a periodic basis.
Qualifications:
- Typically requires partial completion of a postsecondary program, plus a minimum of 1 year of progressively responsible experience in a similar role, or an equivalent combination of education and experience.
- Superior customer service, organizational and interpersonal skills.
- Clear and effective communication style, both written and oral.
- Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
- Good judgement and decisionmaking abilities
- Flexible schedule, including weekends, evenings and holidays.
- Fluency in English and French shall be considered an asset.
Work & Sensory Environment:
- Required to stand for long periods of time during shift.
- Required to lift, carry or handle heavy objects.
- May be required to perform repetitive and/or precise hand/finger movements.
- Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers, freezers, and outside).
**Accommodation is available upon request for applicants and employees with disabilities.
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