- Conduct needs assessments to identify new opportunities for process improvement and innovation with a focus on automation
- Work with the GBIEOS Leadership Team to provide recommendations into our strategy
- Develop and maintain processes that increase productivity, create efficiency, and encourage consistency conveyed via different mediums (WIKI page, Sharepoint, e-learning modules, job aids, WRIKE templates, etc.)
- Maintain and deliver training as needed; coach & mentor IPMs through new situations; run workshops to keep IPMs up to date on new or evolving product changes
- Provide quality control support as needed
- Facilitate meetings and discussions to share best practices within GBIEOS and with our business partners
- Expand our support metrics, track and report on our performance and productivity
- Lead key initiatives by identifying opportunities, engaging stakeholders, and managing the end-to-end delivery
- Research any organizational dysfunction and provide solutions for improvement
- Represent GBIEOS on cross-functional projects for new products, services, and process improvement initiatives
- Minimum 3 years of experience directly dealing with clients and internal business partners
- Strong knowledge of Group Benefit products, services, and systems; particularly projects managed by GBIEOS
- Ability to learn and/or develop new technology quickly and incorporate into our inventory
- Exceptional communication and facilitation skills
- Strong technical knowledge of infrastructure processes
- Self-starter who takes initiative, probes for root-cause and drives for solutions
- Strong problem solving, analytical and decision-making skills
- Strong time management and ability to prioritize activities independently
- Ability to manage through influence and collaborate to achieve goals
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
- Green belt certification
- PMP, GBA or CEBS designation
- Ability to travel as required
- A friendly, collaborative and inclusive culture
- An environment of continuous learning and improvement
- Supportive working environment, culture of collaboration, high performance teams
- We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
- Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
- We're proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work Canada
- Sun Life ranked one of the 2023 Global 100 Most Sustainable Corporations in the World on the Corporate Knights' 2023
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Senior Consultant, Group Benefits Implementation and Training - Waterloo, Canada - Sun Life
Description
Job Description
:Reporting to the Director, GB Implementation, Enrolment & Outsourced Services (GBIEOS), this Senior Business Consultant joins an innovative and dynamic team that solves problems, creates value by handing a high volume of initiatives, and maximizes business efficiency by supporting Implementation Project Managers in achieving their objectives and enabling a strong performing employee environment.
The role is primarily responsible for process development & improvements, training, coaching/mentoring, quality control, cross business unit projects, and building tools focused on automation opportunities to enhance both client and employee experience.
What will you do?
What do you need to succeed?
Assets
What's in it for you?
