Coordinator - Crew Support (18 Month Term) - Toronto, Canada - WestJet

WestJet

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Remote Work:

This position is not eligible for remote work, under our mobile workforce program.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Purpose:

The Crew Support Coordinator (18 Month Term) will support flight attendants and pilots in the Toronto, ON (YYZ) crew room, providing day of operation information and support.

They will work in partnership with the Inflight Base Manager, Development and Performance Managers, and Flight Operations by filtering requests for assistance and responding to a variety of issues.

Description:

First point of contact for all flight attendant and pilot needs, providing information as required including; documents, FliCA information etc.
Fosters positive relations with flight attendants and pilots while maintaining and balancing business needs.
Problem solves flight attendant schedule concerns and shortterm schedule adjustments due to unplanned occurrences.
Navigates Westnet to provide specific direction to flight attendants and pilots including; ESP, communications, operational standards and AQD/IHR.
Address uniform issues, including standards and ordering.
Directs crew members to supporting departments including Crew Pay, Crew Benefits etc.
Initial contact for Inflight benefits (WCB, medical and maternity leaves).
Initial processing for WestJet identification and passport changes.
Manages RAIC process and liaises with RAIC office.
Maintains crew room appearance.
Liaises with IT for password resets, remedies tickets, access inquiries, etc.
Assists with onboarding of new hire flight attendants.
Other duties and projects as assigned by Inflight leadership team.
Reconcile parking invoices.

Qualifications:

Fully functional on PC's and office software including; Outlook, MS Office and be able to easily navigate WestJet's internal website.
Strong communication and interpersonal skills in a team environment.
Ability to work independently and complete tasks that require a high level of accuracy and close attention to detail
Exercise a high level of confidentiality when dealing with business and people matters.
Efficient time management skills, with the ability to balance and prioritize numerous requirements and meet tight deadlines
Excellent oral and written communication skills.
Strong analytical and problemsolving skills.
Demonstrated planning, coordination, and organizational skills achieved through flexibility and effective time management.
Safe work history.

The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package.

On top of that, we offer:

A fun and friendly culture with colleagues who work together to win
Travel privileges for you and your family, effective from your start date
Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do.

As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk.

All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion
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