Accounts Receivable Collector - Ottawa, Canada - NAV Canada

NAV Canada
NAV Canada
Verified Company
Ottawa, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Job Posting Title

Accounts Receivable Collector

Job Category

Accounting

Language Requirements

Bilingual / Bilingue

Flexible Work Agreement Type

Posting End Date

Job Grade

ATP-5

Pay Range

$68,256 - $85,317

Job Summary


The Accounts Receivable Collector is responsible for establishing and maintaining a positive and collaborative relationship with a portfolio of customers (ANS and Non-ANS) to ensure the highest level of customer satisfaction with the Collections Management Process and to drive continual improvement of collections metrics.


The Collector demonstrates knowledge of the collection management process, practices and policies by providing guidance and direction to their customers, ensuring the customer's needs are met and in the manner in which they respond to customer queries.


Job Description:


What NAV CANADA offers you:

  • Challenging, teamoriented work environment
  • Competitive compensation and flexible benefits
  • Defined benefit pension plan.
  • Opportunities for growth and development
  • Flexible work arrangements

Key Accountabilities:

  • Establish and maintain a positive and collaborative relationship with a portfolio of customers by regularly practicing exceptional customer service practices, strong communication skills, and through regular communication.
  • Works to ensure customers pay their invoices by contacting customers in advance of due dates.
  • Provides followup contact with all customers failing to provide payment on time which can include reviewing past due accounts and prioritizing collections contacts based on payment risk (propensity to pay, outstanding balance, time outstanding)
  • Supports ongoing initiatives that drive continuous improvement in Credit and Accounts Receivable processes as required.
  • Adhere to all defined Internal Controls for Financial Reporting including obtaining appropriate approvals for adjustments in accordance with the Delegation of Financial Authorities (DFA) and reporting all past due accounts with amount outstanding greater than the reporting threshold to Enforced Recovery / Management supporting regular Accounts Receivable Collections Committee reporting.

Education/Occupational Certification:
Completion of Post-secondary education in Accounting or an accounting background, or equivalent combination of education, training and experience.


Experience:


  • 5+ years of experience in Commercial collections essential
  • Experience in negotiating resolution of payment discrepancies and followup on overdue accounts.
  • Experience in resolving customer inquires.
  • Experience in dealing with internal or external customers including senior managers.

Knowledge:

  • Knowledge and understanding of International Financial Reporting Standards (IFRS) particularly as they pertain to Accounts Receivable
  • Knowledge of industry standard best practise in Customer Service
  • Knowledge of effective revenue collection best practices to ensure prompt collection of problem and delinquent accounts.
  • Knowledge of credit reports provided by Dun & Bradstreet, Moody's and Standard & Poor's.

Abilities:

  • Ability to communicate effectively both orally and in writing.
  • Ability to negotiate with customer to resolve past due amounts and/or collect outstanding amounts.
  • Ability to work both independently and as a member of a team focusing on collaboration and inclusion for the continued success of the group.
  • Ability to generate solutions and/or provide recommendations for appropriate solutions that benefit both NAV CANADA and the customer.
  • Ability to use Enterprise Resource Planning (ERP) and Accounts Receivable Automation tools as they pertain the Accounts Receivable process (including provide conducting daily reconciliation and close of day support)
  • Ability to analyze information and use logic to raise attention to potential credit issues to Team Supervisor and/or Manager.

Personal Suitability:

  • Strong interpersonal skills (tact/discretion, judgement, professionalism)
  • Client focused, while maintaining or improving customer satisfaction
  • Flexibility to deal with multiple collection related priorities as they arise.
  • Demonstrates initiative.
  • Detail oriented with strong organizational skills.

Work Location:
The primary Work Location is Ottawa Head office but may be eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society.

If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply.

NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you
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