Guest Service Agent - Markham, Canada - Courtyard & TownePlace Suites Toronto Northeast Markham

Description

• Checkin/checkout hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safedeposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.
• Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. In carrying out your duties you will follow all Company and Brand Standards

• High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred.
• Must speak fluent English. Other languages preferred.
• This job requires ability to perform the following:
• Frequently standing up behind the desk and front office area
• Remain stationary for extended periods of time
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.
• Other:
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

Students currently enrolled in any University or College Hospitality Program, looking for January 2023 co-op, are also welcomed to apply.