Concierge - Toronto, Canada - Germain Hotels

Germain Hotels
Germain Hotels
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

JOB SUMMARY


Reporting to the Guest Service Manager, the Concierge is responsible for taking care of guests' special requests and acting as an in-house expert on restaurants, events and resources.

The Concierge also liaises with the restaurant to arrange all amenities and package needs, as well as maintaining a network of contacts throughout the city to support in their daily functions.

The concierge meets and exceed customer expectation by providing excellence, customer focus and commitment.


WHAT WE OFFER

  • A percentage of the group insurance is paid by the employer for full time employees
  • Promotional rate to discover Germain Hôtels properties through Canada
  • Opportunities to develop your career within a growing company across Canada
  • Access to the hotel gym
  • Employee referral program
  • Employee Assistance Program for team member and their family

JOB SUMMARY


Reporting to the Guest Service Manager, the concierge is responsible for taking care of guests' special requests and acting as an in-house expert on restaurants, events and resources.

The concierge also liaises with the restaurant to arrange all amenities and package needs, as well as maintaining a network of contacts throughout the city to support in their daily functions.

The concierge meets and exceed customer expectation by providing excellence, customer focus and commitment.

This position is schedule 3 days a week, 10 hours per day.


YOUR PROFILE

  • Must be able to write and speak both French and English
  • Thorough knowledge of the city, its restaurants, attractions and surrounding areas
  • Previous customer service and concierge experience an asset
  • Initiative and creativity; able to organize, prioritize and multitask
  • Strong decision making skills
  • Clefs d'or keys an asset
  • Good computer knowledge; knowledge of the Opera program an asset
  • Excellent written and verbal communication and interpersonal skills
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