Operations Coordinator - Etobicoke, Canada - Atripco

Atripco

Verified Company

Etobicoke, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our goal is providing professional, personalized transportation services that far surpass industry standards while providing second-to-none customer satisfaction in the process.

We ship anything from an envelope to a skid, to a full trailer load with our signature 'white glove' service.

All sizes of equipment are available:
bikes, cars, vans, 3 ton trucks, straight trucks, tractor-trailers, and temperature controlled equipment.

Our business units consist of Courier, Dedicated Trucking, Freight Service, Distribution, Final Mile, E-Commerce.

Presently, our team is made up of over 300 + individuals, working harmoniously across 5 office locations in 2 provinces.

We have been in business since 1970 and continue to grow

We live by these words -
Nothing Is Impossible

Our Core Values:
Adaptable. Dependable. Service Excellence

Shift:
Sun (6am - 5:00pm), Mon - Thurs (8am - 5pm)

What you will be doing:

Moving around between office and warehouse, answering incoming inquiries, making outbound inquiries, and updating order information.
Open operations Sunday mornings and oversee load up of drivers and adjust routes as needed to cover last minute absences, weather delays, etc.
Prompt and responsive answering of incoming phone calls to support entering orders, answering service and pricing inquiries, providing proof of delivery, and/or transferring calls.
Work with Dispatchers to ensure 100% on time service.
Support couriers by providing routing, guidance, and making external phone calls to gather information as needed.
Manage frequent inbound and outbound communications professionally.
Update note and/or order information and/or dispatch orders on Courier Complete.
Receive and check in drivers and freight as needed.
Constant monitoring of dispatch board to proactively provide quality control.
Maintain a strong understanding of all services and how they connect to best pricing options.
Administrative tasks and completion of daily reports as required.

What we are looking for:

A solid geographical understanding of the major highways and roads in the GTA, and cities and towns within Ontario.

-
Min 1 year of experience working directly in a courier dispatch or similar environment.
-
Forklift license is an asset, and/or willingness to be trained.
-
Valid driver's license.

Proficient with Microsoft Office, including Outlook, Teams, Word, and Excel.
Previous experience with using Google to map, view traffic, and/or look up information.
Experience working with Courier Complete software would be an asset.
Strong customer service skills coupled with solid verbal and written communication skills.
A friendly, personable, and positive attitude "gogetter" with a sense of urgency, and creative solutions.
Willingness to learn and is eager to grow their career in logistics.
Ability to resolve issues/conflicts and provide a solution.
Selfstarter, multitasker, organized, and works productively unsupervised and can prioritize in a calm and well structured manner.
Produces accurate work with a strong attention to detail and a strong memory for specifics.

Other Requirements:

Able and willing to be _
flexible _with the schedule as needed to cover off for colleagues and take on additional hours during high volume periods, including weekends and holidays.
Limited travel to other locations may be required from timetotime.
Ability to lift up to 50 lbs. and operate a pump/lift truck.

Salary:
$45,000.00-$48,000.00 per year

Benefits: