Outreach Worker - Toronto, Canada - St. Michael's Hospital

St. Michael's Hospital

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The ED Outreach Worker - THRIVE works as a part of an inter-professional team in Emergency Medicine (EM) at St.

Michael's Hospital supporting the care of patients who are affected by violence.

As the core part of the THRIVE Hospital-based Violence Intervention Program, they meet patients at the time of violent injury to support their transition from hospital to community.

DUTIES & RESPONSIBILITIES:

Establishes and maintains therapeutic rapport with individuals to facilitate a positive navigation in the ED and in the days, weeks and months following their visit
Effectively assists individuals using traumainformed care and evidence/strengthbased strategies
Provides support to individuals to assist them in meeting their safety and discharge planning
Provides outreach support to individuals to help access resources, connect with agencies and improve community connections/integration
Works collaboratively with community agencies to connect/reconnect individuals with existing supports
Works diligently to foster excellent relationships with internal and external partners
Provides outreach services to individuals who are unwilling or unable to attend hospital based appointments
Engages in periodic evaluation and review of individual goals and recalibrates goals as is appropriate
Acts as an advocate when deemed necessary
Records all individual interactions in an objective and accurate manner that reflects organizational protocols and established regulatory practices
Documents all stages of the care transition and coordination process clearly, accurately and concisely
Builds partnerships with community agencies including developing and implementing referral pathways
Acts as a liaison with the community agencies to ensure appropriate referrals
Engages in daytoday liaison activities with relevant professionals and community members
Other duties as assigned.

QUALIFICATIONS:

College diploma required or relevant combination of education and/or experience
A minimum 2 years' experience working with individuals experiencing violence and/or repeat injury
Lived experience with social disadvantage
Extensive knowledge of social service resources in the community
Experience working in an independent outreach position, meeting with clients alone in the community or in their homes
Experience in case management, and goalsetting
Experience in engaging people facing significant barriers to accessing health, social services and housing
Strong organizational, coordination and administrative skills
Skill in crisis management and intervention with clients
An ability to respectfully and meaningfully engage clients experiencing violence and/or repeat injury;

- demonstrated understanding of the unique issues and barriers facing this population

A commitment to walk beside and support a client as they build personal agency and independence
A commitment to a cooperative approach to problem solving
An ability to work independently and as part of a multidisciplinary team
Awareness of violence, repeat injury, and related issues and their impact on individuals
Experience working in an interprofessional team
Excellent written and verbal communications skills
Experience working with diverse communities with complex psychosocial needs
An understanding of the impact of the social determinants of health and a commitment to working collaboratively with patients to mitigate these