Customer Service Representative - Leduc, Canada - Johnny K CARSTAR Group
1 week ago
Description
We are looking for a
Customer Service Representative (CSR) who communicates well with both the team and customer, highly organized (i.e.
In return, we are offering competitive hourly wage and benefits package, a fair and family-like atmosphere, opportunities for advancement, and continuous training for our team at the
Leduc North location
Role of a CSR/Parts:
The CSR is a crucial position for our team since they create the first impression of the team to our customers.
Other responsibilities include:
Administrative Duties
- Booking appointments for estimates as well as confirming deductibles with insurance companies as well as calling customers for follow up.
- Update and maintain estimates schedules as well as updating insurance companies information on both the booking system and under each insurance companies' profile.
- Collect and record any payments.
- Create files for any customers and file all paperwork accordingly, including explaining the nationalwide warranty program to the customers.
- Refer customers complaints and/or questions to the appropriate team members.
- Checkingin and checkingout vehicles before and after repair.
- Managing rental reservations and updates for our customers.
- Responsible for receiving, scanning, labelling and sorting vehicle parts.
- Other additional duties as assigned.
Operational and Other Duties
- Operating CARSTAR's vehicles in a safe manner to provides shuttle services to customers as well as our partners in terms of picking up and dropping off vehicles.
- Operating customers vehicles to our vendors for any sublets work (e.g. vehicles that need to be brought to a dealership, detailing, etc.).
- Assist with the daily production of the shop (i.e. washing vehicles, keeping the front office clean, etc.)
- Receiving parts for the vehicles that are being repaired and ensuring that the parts match with both the invoice and the repair orders.
- Posting of parts on the shop management system.
- Processed damaged parts as well as any returns for damaged item or incorrect items.
- Other additional duties as assigned.
Requirements:
- Excellent customer service (experience in providing customer service in a service/retail environment).
- Some knowledge of vehicle parts
- Have basic estimating skills is considered an asset.
- Knowledge in Microsoft Office programs (mandatory) and Collision Repair Estimating/Management System (preferred).
- Ability to communicate effectively and efficiently.
- Able to work as a team and handle pressure well during busy times.
- Ability to communicate with all level of personnel and prioritize, organize and plan work independently.
- Valid and clean Driver's License
- Alberta Class 5 or equivalent.
What we can offer you:
- Standard work hours 8 hours shift with 1hour break.
- Continuous training and advancement opportunities.
- Open communications with management and ongoing support.
- Competitive wages.
We would like to thank all applicants for their interest, however, only those who meet the qualifications and being considered for the said positions will be contacted.
Salary:
$15.00-$20.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Onsite parking
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Leduc, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
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