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    Customer Service Clerk - Edmonton, Canada - CNIB Foundation

    CNIB Foundation
    CNIB Foundation Edmonton, Canada

    1 week ago

    Default job background
    Full time
    Description

    Customer Service Clerk

    Full Time, Temporary: 8 weeks (Canada Summer Jobs)

    Edmonton, AB

    Reports to: Coach, SmartLife & Accessible Technology Programs

    Join us in our mission to change what it is to be blind in Canada.

    Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

    We're looking for a mission-driven Customer Service Clerk who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

    Your Impact at CNIB

    • Welcoming and greeting people entering the SmartLife Centre.
    • Assists with SmartLife Center daily consumer transactions such as answering consumer inquiries, scheduling, and managing consumer consultations for SmartLife Solutions.
    • Assists with processing consumer payment transactions through CNIB's Point-of-Sale System, triaging and aiding in troubleshooting defective products with consumers.
    • Support managing inventory, re-ordering, stock, and fulfilling customer orders.
    • Assists with in-person and virtual product demonstrations for high and low-tech SmartLife products.
    • Assists customers with completing transactions inperson, online and over the phone.
    • Support with processing orders and collecting payments for client's accessing products through external funding sources.
    • Provide information to clients, customers, and members of the general public about CNIB products and services.

    Requirements

    Who you are:

    Education and Certifications

    • Degree or diploma in related field, or equivalent work experience.

    Experience and Qualifications

    • Experience working with the general public.
    • Proficiency working with Microsoft Office suite, including Office 365 online collaboration tools.
    • Must be able to provide a clear criminal record check.
    • Ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks.
    • Ability to contribute and support others to achieve a common goal.
    • Excellent oral and written communication skills.
    • Ability to use digital technology and tools to find, manage, apply, create, and share information and content.
    • Strong problem identification and problem-solving skills.
    • Personal or professional experience relating to blindness and sight loss is considered an asset.
    • Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

    Eligibility

    This position is funded through Canada Summer Jobs. To be eligible to participate in the Canada Summer Jobs initiative, individuals must:

    • Be between 15 and 30 years of age at the start of the employment.
    • Be a Canadian citizens, permanent resident, or person who has been granted refugee status in Canada under the Immigration and Refugee Protection Act.
    • Be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. International students are not eligible participants. Recent immigrants are eligible if they are Canadian citizens or permanent residents.

    Benefits

    Be Part of Our Mission

    If this sounds like the role for you, please visit our website to submit an application.

    Closing date: May 21, 2024

    Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

    Working Together for Change

    Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

    CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

    Learn more about our mission here.

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