Manager Delivery - Toronto, Canada - Rivian

Rivian

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Summary:
We are seeking a proven leader to help us scale the future of Electric Vehicle test drives & deliveries.

The Delivery and Mobile Operations Manager will own the offsite mobile operations including planning, scheduling, hiring, training, and coordinating with other cross-functional managers to meet customer needs.

You will drive optimization and efficiency through data, and process refinement. You will need to possess strong communication skills and have a proven track record of leading teams through engagement. You are ready to climb (literal & figurative) mountains to deliver the best e-commerce experience on the planet.

Responsibilities:

Responsible for overall performance of location and market delivering on financial, operational and customer experience KPIs
Responsible for demonstrating a culture of ethical conduct, safety and compliance. Lead and hold the team accountable to work in the same way. Cultivate a customercentric and engaged team
Responsible for managing DOT compliance of regulated vehicles at assigned Service Center(s) including vehicle maintenance, driver qualification, hours of service regulations, and following up on safety and DOT compliance concerns.
Complete all tasks and skilled work that Delivery Operations fulfills; will jump in and be "hands on" to support completion of work and meet targets
Effectively plan by using reporting and forecasting to set and adjust schedules and pivot resources as needed to meet customer demand
Provide training and development to associates; develop and promote talent through effective and timely feedback and consistent performance reviews
Enforce high standards in process execution through daily business reviews, observations, and feedback
Organize work of others and collaborates with other teams to create SOPs and workflow documentation to support organizational goals
Identify, refine and develop team goals and KPIs; analyze data and reports to make sound decisions
Enforce high fidelity in document execution to prevent errors and safeguard revenue
Work with senior leadership on process creation and strategy as targets and volume scale with business growth
Implement scalable initiatives and best practices to ensure a worldclass operation
Create and manage multiple schedules
Communicates priorities to Delivery Operations group, external teams, and senior leadership
A collaborator who develops and maintains relationships across the organization

Qualifications:

Qualifications

5+ years of Operations Management experience in a customer centric organization; previous experience with EV or Auto Ecommerce a plus
Must be at least 21 years of age
High School Diploma or GED required; Bachelor's degree preferred
Knowledge in managing DOT regulated workforce or previous experience with EV or Auto Ecommerce a plus
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
Commercial driving experience preferred; Commercial Driver's License (CDL) not required
Ability to complete driver training/carhauling training and a road test within the first 30 days of employment which may include winching (training provided)
Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
Must pass Department of Transportation (DOT) Physical and Drug Test
Ability to obtain and maintain local sales licenses if applicable in your state/province
Must have or be eligible to obtain a notary license (Within the first 90 days of employment) in the state/province of your assigned work location

Competencies

Adaptable to a fastpaced and constantly changing environment
Ability to work autonomously and consistently with limited direction
Empowered selfstarter who can process and execute on complex information potentially in high stress environments
Be a "how" thinker with a customer centric mentality
Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business

Physical Requirements

Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communicat