Jobs

    Technical Consultant Specialist - Canada - Autocorp Technologies Inc.

    Autocorp Technologies Inc.
    Autocorp Technologies Inc. Canada

    2 weeks ago

    Default job background
    Description
    ai, a B2B Fin-tech SaaS company, is transforming auto finance with its innovative suite of tools that revolutionizes the online car shopping experience by enhancing credit & finance interactions, benefiting numerous dealers across Canada.
    Joining our expanding team, we are looking for a motivated and skilled Bilingual Client Onboarding & Implementation Specialist (French & English) who will excel in driving client adoption of Autocorp.
    • Lead the technical implementation for new and existing clients, managing setup, configuration, and integrations.
    • Collaborate with internal teams like Client Success Managers to conduct client training and onboarding.
    • Create and update onboarding plans with Senior Management to ensure timely completion of milestones.
    • Keep clients and client success managers informed on ticket resolutions and progress, maintaining transparency and client satisfaction.
    • Work with webmasters to supervise installations, addressing technical issues promptly.
    • Perform Quality Assurance tests on client websites to ensure smooth Autocorp integration and functionality.
    • Act as the technical link among clients, Client Success Managers, and technical teams.
    • Contribute to crafting and updating a comprehensive playbook for all implementation and support procedures.
    • Collect feedback to pinpoint enhancement areas in implementation and support processes.
    • Demonstrated experience in onboarding new clients and delivering level 1 technical support, particularly in SaaS firms.
    • Solid technical acumen and problem-solving abilities.
    • Capable of handling multiple projects and tasks concurrently.
    • Knowledge of the automotive industry is a bonus.
    Competitive base salary with performance-based incentives.
    Enjoy a remote work setup – work from anywhere.
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