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    Housekeeping attendant - Winnipeg, MB, Canada - Accor Hotels

    Accor Hotels
    Accor Hotels Winnipeg, MB, Canada

    1 week ago

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    Description
    opt-Job Schedule__ Full-Time
    __opt-Job Type__ Permanent
    __opt-Brands__ PULLMAN
    __We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

    Do what you love, care for the world, dare to challenge the status quo #At Pullman, you'll find social, stylish, and game-changing ways to unleash your athletic energy.

    Our hotels act as living canvases, designing creative environments shaped around you.
    To take time and get to know the guests and to be committed to service excellence.
    To provide service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction.
    Plan cleaning schedule according to the Room Status Sheet allocation.
    Ensure Housekeeping trolley is stocked daily in a neat and organised manner.
    Maintain strong knowledge of the local area to ensure you are equipped to answer guest enquiries and provide accurate directions
    Have a thorough understanding and knowledge of Rooms related service and product.
    Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
    Manager Housekeeping all Lost & Found items with full and detailed information
    To have a complete understanding of the different cleaning products and their economical use.

    Have a complete understanding of Housekeeping cleaning tools such as vacuum cleaners and floor polishers and ensure they are used as directed, stored safely and any breakages reported to engineering promptly.

    Move and position cleaning trolley in the corridor as per resort standards, ensuring a safe and hazard free corridor.

    Ensure all rooms, and public areas (including offices) of the hotel are cleaned as per the hotel standard.
    Ensure safe lifting techniques are used at work
    Report in-room safe issues as per resort standards and policies.
    Attend training as scheduled
    Handle guest complaints by listening and taking notes then report to Supervisors.
    Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
    Ensure an efficient handover at the end of every shift to ensure important information is passed on
    Always be polite and patient especially when a guest has communication problems due to the language.

    To have a complete understanding of and to adhere to Accor Policies relating to Fire, Hygiene, Health and Safety.

    Use the duty shift checklists to ensure tasks are completed

    Ensure proper care of all equipment and furniture entrusted for Heartists use.

    Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.

    Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.

    Respects and ensures respect of the hotel's commitments to the "Environment Charter" of sustainability program (saving energy, recycling, sorting waste etc).

    Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.

    Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
    Does not disclose any financial information or any other information of the Accor Hotels.
    Experience with Housekeeping with eye for detail.

    Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

    Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

    Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence.

    Be an ambassador for the brand and y
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    The RoleTo supervise the assigned station / section, produce a consistent, high-quality product, ensure a courteous, professional, efficient and flexible service consistent with Accor Standards Polici
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