Assistant, Claims - Ottawa, Canada - Definity

Definity

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
6499

Category :
Claims

Brand :
Definity

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Ottawa, Canada

Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, we've grown to become a digital leader in the insurance industry. We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

We are looking for a Claims Assistant to join our Accident Benefits team

What can you expect in this role?

Upload medical documents in various systems
Follow up with vendors and adjusters regarding upcoming assessments
Participate in biweekly huddles
Contact insureds, legal representatives and medical facilities to obtain claim details
Complete file copy requests
Maintain workload within established guidelines and service standards
Draft correspondence to insureds, legal representatives and medical facilities.
Label and upload fax and other documents in claims
Maintain working relationships with external vendors
Fax and mail correspondence
Other general duties as assigned

What do you bring to the role?

Minimum 2 years of office experience
Some exposure to support functions in a claims area is an asset
Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
Excellent computer skills and proficient in MS Word and Excel
Professional, friendly and courteous in all interactions, whether with customers or coworkers
Able to perform well in a busy operation and remain calm under pressure
Team player adaptable to a changing environment
Strong written and verbal communication skills

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid