Customer Service Representative - Mississauga, Canada - Arterra Wines Canada

Arterra Wines Canada
Arterra Wines Canada
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job Description:


At Arterra Wines Canada, we love inspiring the big and small moments that happen when our products are shared and enjoyed.

For us it's not just about what's in and on the bottle, it's what happens in people's lives when we're a part of them that keeps us thirsting for more and not resting on our laurels as Canada's largest and most enjoyed wine company.

We put the consumer at the center of everything we do and we're looking for people who do the same.

We are currently recruiting a Customer Service Rep to support our export customers, while providing support to internal channels.


Key Responsibilities:

  • Validate Purchase Orders from Customers
  • Verifying pricing, stock availability
  • Process Purchase Order by generating a Performa Invoice to send back to customer for approval.
  • Prepare export documentation and invoicing
  • Work to solve discrepancies with Strategic Account Manager and finance
  • Tender to 3 Freight Forwarders unless provided by customer
  • Once Freight Forwarder is assigned work with Freight Forwarder on shipping timelines
  • Final communications with Freight Forwarder and Customer with final documentation

Who You Are:

  • High School Diploma or higher
  • Minimum 2 years Customer Service Experience
  • Proficient in Excel and Data Processing
  • JDE experience an asset
  • Work independently and part of a larger team
  • Multitasking
  • Goal oriented
  • Aptitude to learning
  • Attention to detail

What we offer:

  • Competitive salary and bonus
  • Benefits and Pension Plan
  • Product Allowances & Safe Ride Home Program
  • An organization that cares about Corporate Social Responsibility
  • Tuition reimbursement
  • Training & Development Programs
  • An opportunity to learn about the world of wine
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