Customer Experience Representative - Brampton, Canada - Metro Supply Chain"

Metro Supply Chain"

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOIN OUR TEAM
Metro Green is a division of Metro Supply Chain Inc. a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations.

We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive.

Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

The Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner.

Process and input all customer orders including the coordination of lastminute shipping requests with the traffic department.
Furnish shipping and tracing information to customer as required.
Maintain damage goods record and backorder logs.
Handle returned products in an efficient manner and assure proper credit is given to the customer.
Trace orders as required and notify customers of any activity concerning their merchandise.
Assure proper invoicing of accounts by verifying computergenerated invoices.
Maintain good working relationship with customers by responding to all inquiries and complaints concerning workorders, invoices, shipments, inventory counts, etc, in a courteous and efficient manner.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

EDUCATION & EXPERIENCE:

Twoyear College or oneyear related experience and/or training; or equivalent combination of education and experience.
2 years general office experience, including telephone techniques and computer skills, in a customer service environment is required.

CORE COMPETENCIES:

Proven communication skills both verbal and written in English
Thorough knowledge of office equipment, including MS Word/Excel.
Knowledge of Pack Manager is an asset.
Service oriented with strong customer interaction skills and commitment

Why Join Us

Work in an environment where safety is our first priority
The opportunity to build a career with a growing company
Medical, dental, and vision coverage for you and your family
Life and disability insurance
Wellness programs to support your family's wellbeing
A Retirement Savings Program with a company match
Company team wear allowance
Employee Appreciation Day
Company sponsored social events
Community volunteering
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team_