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    Team Manager, Telesales - Calgary, Canada - Rogers Communications

    Rogers Communications
    Rogers Communications Calgary, Canada

    2 weeks ago

    Rogers Communications background
    Full time
    Description

    At Rogers, we put our customers first in everything we do We're growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we're passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

    As an Inbound Team Manager, reporting to the Senior Manager, Inbound Telesales, you will be responsible for leading, developing, and motivating a high performing sales team; while meeting sales expectations of a fast-paced, highly competitive sales department. The ideal candidate will be a natural leader with a passion for motivating and developing team members to achieve their full potential. The Team Manager will be responsible for overseeing in person, day-to-day operations from our Calgary office, while driving team performance, and fostering a collaborative and positive work environment.

    Responsibilities:

    • Lead and manage a team of sales consultants, providing direction, support, and mentorship to ensure team cohesion and high performance.
    • Coaching and development of sales consultants, to impact their success in selling value-added services, while delivering world class customer service to our customers
    • Setting performance-based targets and recommending required resources, to achieve sales and revenue targets.
    • Resolve sales & customer service issues through effective and efficient decision-making.
    • Manage using techniques that support a fast-paced, team based, competitive sales environment.
    • Liaise with colleagues, other teams, and other departments to support open communication and information sharing.
    • Conduct timely and regular performance reviews for team members, to enhance their job and career development.
    • Provide updates on team performance in monthly activity reports.

    Minimum Qualifications:

    • Demonstrated ability to coach, develop, and motivate a team
    • Excellent communication and presentation skills
    • Ability to manage multiple priorities
    • Proven time management skills
    • Ability to build relationships, by communicating effectively
    • Ability to translate the impact of operational decisions on customer/employee satisfaction
    • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

    Preferred Qualifications:

    • 3-5 years sales leadership/performance coaching experience in a sales environment
    • Leadership/management experience within a call center environment is an asset
    • Post-secondary degree/diploma or equivalent certification in a business related field is an asset
    • Available to work a flexible schedule based on the needs of the business (typically evenings, weekends Monday-Friday)

    Schedule: Full time
    Shift: Variable
    Length of Contract: No Selection
    Work Location: Barlow Ave NE (7789), Calgary, AB
    Travel Requirements: None
    Posting Category/Function: Call Centre Operations & Customer Service / Sales
    Requisition ID: 304823

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