Pt Food - Toronto, Canada - Great Canadian

Great Canadian

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Under the direction of the Food & Beverage Supervisor and Management Team, this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude.

The Food & Beverage Host/Hostess is responsible for seating guests, maintaining and recording daily sales on the P.O.S system in a friendly and professional manner.

Above all, this position must lead by example to create Great Experiences and Memories for all guests and colleagues

Key Responsibilities:

Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner;
Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall;
Processes all cash and credit card transactions utilizing the P.O.S. system;
Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift;
Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue;
Attends cash and serves guests in a timely and professional manner;
Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area;
Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise;
Maintains clean service areas and stocks shelves as required;
Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately;
Assists other coworkers as requested;
Seats guests to minimize wait times as required by the management team;
Understand and follow opening and closing cashier duties;
Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area;
Performs preventive maintenance and cleaning of food and beverage equipment as required;
Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role;
Ensures compliance with licensing laws, health and safety and other statutory regulations;
Performs other duties as assigned as the Food & Beverage Management Team.

Education and Qualification Requirements:

High School Diploma or equivalent working experience;
Valid Smart Serve Certificate required;
Previous cash handling experience;
Previous P.O.S system experience an asset;
Excellent interpersonal, teamwork, customer service and communication skills;
Must be peoplefocused and demonstrate a strong commitment to providing exceptional customer service;
Proactive and solution oriented with a drive to succeed;
Demonstrate strong initiative, active listening and teamwork skills;
Maintain a positive working relationship with fellow employees and management as part of a team;
Ability to multitask and work under pressure in a fastpaced environment;
Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario Bilingual (English/French) is an asset but not required

Work Environment Considerations

Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
The role requires a flexible schedule that adapts to business needs, will have nontraditional work hours including holidays, evening, overnight or weekend shifts.