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    Customer Experience Leader-Part time - Régina, SK, Canada - Indigo Books & Music Inc.

    Indigo Books & Music Inc.
    Indigo Books & Music Inc. Régina, SK, Canada

    1 week ago

    Default job background
    Part time
    Description
    Customer Operations Leader- Store Experience
    Full-time


    Employee Type:
    Permanent


    Full-Time/Part-Time:

    Full-Time Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170Indigo, Indigospirit, Chapters and Coles stores across Canada.

    We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

    We are Canada's Cultural Department Store
    We seek to ignite creativity and innovation every day

    We give back to the communities in which we operate The Customer Operations Leader – Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results.

    They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our customers.

    They ensure our customers have a frictionless experience of the store's omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development. Coach and provide feedback to CERs on providing excellent customer service and tosuggest and sell Indigo's products, promotions, and programs
    Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
    Lead execution of payment experience, including maintenance of cash office and payment desk
    Open and close store as well as responsibility for managing sales floor
    Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
    Support development of talent by providing feedback on team performance to managers
    Collaborate with others to drive flexible and just in time solutions
    Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
    Help others see the impacts of their efforts and proactively engage other functions to receive input
    Encourage others to freely share their point of view and be open to feedback
    Celebrate diversity of thought and have an open mindset
    ~ Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
    ~ 1-2 years of experience in a customer service, merchandising or operations role
    ~ Demonstrated commitment to creating an exceptional employee and customer experience
    ~ Performance orientated
    ~ Ability to prioritize, plan and execute while being agile
    ~ Availability to work a flexible schedule, including evenings, weekends, and holidays
    ~ Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
    ~ Bilingualism (French/English) is required for all positions in Québec At Indigo, we are committed to our communities, our customers, and each other; We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need.
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