Sales Consultant - Toronto, Canada - Anova Fertility & Reproductive Health

Anova Fertility & Reproductive Health

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About the organization

Anova Fertility & Reproductive Health is the premier health centre in Canada exclusively focused on reproductive medicine and women's health.

We are the leader in innovation, education and communication for high quality, humanized fertility and reproductive care.

We are the international standard for successful reproductive health and fertility centres that are committed to making the right to family accessible to everyone.

We are known for our culture of support, our effective process and our holistic approach to patient care.

By doing what we love, sharing what we learn and celebrating success, we encourage each other to achieve and grow, and we are role models for our community.

About the position

The Care Coordinator is responsible for receiving, processing, and coordinating all new patient leads for Anova Fertility and Reproductive Health and coordinates the care of patients.

Works closely and collaboratively with operations and the third party program to initiate an appropriate and timely start of care for the new patient.

Responsibilities

Uphold the mission, vision, and values of Anova Fertility and Reproductive Health
Exercises confidentiality and protects the privacy for the greater good of the company
Adheres to Anova Fertility and Reproductive Health's professional behavior standards
Adheres to established attendance schedule
Performs other departmental, interdepartmental, and organizational duties/tasks as needed and requested
Receiving referrals from referral sources and coordinate services requested for the patient
Arrange provider of service based on patient clinical need and geographic location
Troubleshoot and resolve problems/concerns relative to services with patients referrals
Maintain open lines of communication with all potential patients and physicians offices to facilitate optimal experience and care
Advocate for the patient regarding best use/most appropriate service relative to their needs
Troubleshoot and assist in the resolution of any start of care issues/concerns
Participate in collection and reporting of quality issues/concerns to senior management
Participate in the oncall schedule
Assist in orientation of new staff as required
Protect all medical information under HIPAA privacy for PHI and HIPAA security for EPHI
Adhere to Corporate Compliance Plan related to fraud, waste, and abuse Adhere to Code of Ethics and Business Conduct Plan
Abide by organizational policies and procedures regarding business and medical data
Give highest priority to creating exceptional customer experience
Anticipate and honour customer requests, needs and issues with timely follow through
Handle and address customer complaints/concerns in empathic pleasant manner
Ability to remain calm under pressure and resourceful in challenging and tensionfilled situations
Exude resultsoriented, friendly, and positiveminded attitude and manner to internal staff and external customers

Qualifications

Strong interpersonal skills
Highly resourceful teamplayer, with the ability to also be extremely effective independently
Knowledgeable of standard Microsoft Office programs
3 years' experience in care coordination and intake or equivalent sales experience
Set high standards and goals for self, role, and performance
Demonstrate pride in work team, and organization as a whole
Complete work on schedule; sets and meets expected timelines
Remain aware of personal and team needs, short term and longterm objectives
Support and encourages colleagues in their performance
Show initiative, reliability, follow through and the ability to selfmonitor workload and performance
Demonstrate ability to communicate effectively and express ideas clearly and concisely
Communicate in a respectful, helpful, and positive manner with colleagues demonstrating a teaming philosophy
Follow appropriate organization lines and protocol addressing concerns, issues and questions while suggesting ideas for operation and relational problems