- Actively monitors and observes slot players and machines within assigned area and offers assistance, instruction and advice on the various types of games and machines in the Resort
- Act as a front-line customer service liaison including answering questions about slot games and our facility to create a fun and high energy environment for all our guests
- Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts
- Reset machines after jackpot processing
- Change bills
- Reserve machine for Slot players
- Fill ticket printers and re-stock ticket paper
- Verify and pay off jackpots and cancel credits
- Actively seek out and address customer needs and machine problems
- Assist with awareness of and excitement for on-going and up-coming Casino promotions
- Promote BC Gold Encore Card membership and usage to slot players
- Provide prompt, courteous service to assure guests have an enjoyable gaming experience
- Ensure tidiness of the assigned area at all times
- Keep control over assigned keys and PTM card and ensure return to the key cabinet at the end of the shift
- Work in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
- Acquire and maintain a strong knowledge of all Slot operations policies and procedures as well as various types of Slot machines
- Participate in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
- Preserve Casino and guest confidentiality while at work and away from work
- Adhering to all GCGC, BCLC and HR policies as they relate to functions of the position
- Perform other duties as assigned based on operational needs
- Available to work in a variety of shifts including evenings, graveyards, and weekends as we operate 24 hours per day, seven days a week
- Cash handling experience
- Manual dexterity, technical aptitude and trouble shooting ability is an asset
- Basic knowledge of slot machine functions is an asset
- Superior interpersonal, communications skills and mathematical skills
- Ability to work well in a team environment and ability to multi task
- Ability to use two-way radios and maintain professional radio etiquette at all times
- Must be able to work in a fast paced, busy environment
- Must work well under pressure
- Serving It Right certificate required
- Superior customer service skills
- Adherence to the high standards, methods and procedures of gaming at GCE
- The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
- A willingness to learn, develop and achieve new skills for personal and professional development
- Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
- A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
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Casual/On-call Slot Attendant-RRCR - Richmond, Canada - Great Canadian Entertainment
Description
Position Summary
River Rock Casino Resort is currently searching for a dynamic person that has a passion for the Gaming Industry. The resort offers a working environment situated in a vibrant community that is fast-paced and always full of fun and excitement. If you are the type of person who is excited to meet different people and is comfortable engaging in short conversations then a Slot Attendant position at River Rock could be your next career move. As a member of our Slot team you will provide exceptional guest support services to all our customers who are in the resort to play their luck on our slot machines.
Duties and responsibilities for our next Slot Attendant will include:
Successful candidates will demonstrate the following qualifications:
Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.
