Supervisor, Parking Services, Winnipeg Airport - Indigo Park Canada Inc

Indigo Park Canada Inc

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way.

Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities.

Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

We are currently seeking an enthusiastic, self-motivated professional to join our Indigo team as Supervisor, Parking Services at the Winnipeg Richardson International Airport.

This position will oversee parking operations (valet, parking booth and shuttle services).

The main accountabilities for this position include supervising and co-ordinating onsite staff to ensure organizational goals, standards and procedures are adhered to.

Providing and improving service quality as well as training and mentoring employees, employee recruitment, training and retention.

Why Join Indigo?

We believe in personal and professional development.
We believe in recognizing and rewarding excellent performance.
We believe that diversity is a means for success.

What Would You Be Doing?

Responsible and accountable for the operational performance of all services, to ensure they match and/or exceed targets.
Continuously identify and implement operational best practices
Adjust and monitoring scheduling based on demand requirements to ensure efficient operational staffing levels
Ensure delivery of client obligations and promises including day to day service levels, customer experience and quality measures
Oversee customer relations management to ensure expectations are being met and identify areas for improvement
Oversee and ensure that all cash and audit procedures are being followed
Prepare daily revenue reports, analyze and investigate any discrepancies in a timely manner
Responsible for assisting with recruitment, training, coaching, mentoring and retention of staff
Communicate and engage employees to ensure they understand company and client expectations on customer service, problem resolution processes and products and services offered
Manage labour costs based on business demands to ensure targets are achieved
Other ad hoc duties and projects as assigned by management

What are the Working Conditions?

An airport environment is a 24/7/365 operation with constantly changing demands and challenges
May be required to work various shifts including evenings and weekends
Sit, stand, and walk for extended periods of time
Administrative and computer work required

What Are We Looking For?

One two years experience in a Supervisory/team lead capacity
Demonstrated exceptional customer service skills
Proficient in Microsoft Excel/Word/Outlook, and Internet Explorer or Chrome
Competent with social media and a multiline telephone
Previous customer care, tourism, hospitality and/or food & beverage experience preferred
Excellent communication and organizational skills
Strong interpersonal skills with a focus on compassion, articulate conversation, and sincerity
Highly responsible & reliable, with a professional groomed appearance
Ability to balance workload with busy and slow times
Ability to pass a criminal background check and all airport screening processes
Valid Class 5 MB drivers license and clean abstract (class 4 license is an asset)
Ability to drive manual transmission vehicles

What Will Set You Apart?

Enthusiasm for ongoing learning, coaching, and training
Resultsoriented individual, focused on accuracy, customer relations and employee development
Exceptional time management and organizational skills
The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

Job Types:
Full-time, Permanent

Salary:
From $19.00 per hour

Benefits: