Operations Manager - Vancouver, Canada - Peoples Group

Peoples Group

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About us:

Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto, and Montreal that has been in the Canadian marketplace for over 30 years.

Our mission is to exceed our customers' expectations by providing exceptional customer service backed by extensive product knowledge and experience.

Our culture here at Peoples Group is formed by our values; Strength-Based, Relationship Focused, and Passionate Execution. We believe people don't choose a company to work for, they choose a company to _join_. We also believe that people come first and each day we strive to be willing, trustworthy, and creative.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home.

Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start & end times.

About being a People Leader at Peoples:

About you:

About you / qualifications:

Post secondary education in a relevant field
5+ years of legal operations or office management experience in a professional setting
People leadership experience
Outstanding verbal and written communication skills
Customer service orientation
Proficiency in MS Office suite and experience working with database and project tracking software
Project management skills

About the day-to-day:

Partner with the Chief Legal Officer to coordinate legal activities and information to prioritize resources, address service demands, and manage legal risk
Collaborate with legal operations, internal stakeholders, IT support and department leadership to design and implement a legal process improvement roadmap
Identify, collect, and analyze data related to legal team workload, efficiency, matter outcomes, hidden risks and developing trends, and identify recommendations opportunities for continuous process improvement
Champion change management and communication within the department and across the organization
Oversee the daily operations of the legal services team, inspiring excellence in risk management and service delivery
Triage internal requests for legal support, assigning tasks as needed, managing tasks through to completion, and tracking performance metrics
Collaborate with employees across the organization to answer questions and provide guidance on a variety of operational issues
Design and continuously monitor the Company's contract management process
Take a strategic approach to legal operations, identifying opportunities to improve overall effectiveness and efficiency and developing and implementing plans to achieve these goals.
Understand the Company's business, its core values, its people, products, services, industry and regulatory requirements in order to assist the business in meeting its overall objectives
Support integration of department technology tools with one another and with the organization's enterprise tools
NOTE: Please accept our utmost appreciation for your interest; however only those applicants under consideration will be contacted.

Peoples Group is an Equal Employment Opportunity employer._