Operations Specialist - Canada - Alcoa of Australia Ltd

Description

This Policy applies to the users of the Alcoa Corporation Website including any local versions of the Website that Alcoa Corporation owns and operates.

As a leader within Alcoa, you can help us fulfill our purpose and realize our vision to reinvent the aluminum industry.

Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive.

Alcoa is looking for a qualified Change and Configuration Management resource to support enterprise infrastructure operations.

This role administers the change process for all changes to enterprise infrastructure using the ServiceNow tool and ensures overall quality of the change management processes.

This person will continually monitor, evaluate, and make recommendations for improvement to the change process by enabling automation and process improvements.

Maintain and implement additional improvement to the current change management process in alignment with organization goals.

Participate in the change management advisory committee to represent Enterprise Infrastructure team to adapt new changes to the process and tool in collaboration with other teams.

Utilize ServiceNow to automate and improve change management process, provide support to test the tool working with the platform team.

Improve existing processes to turnover or decommission IT infrastructure to be more self-service.

Perform impact analysis for the critical changes using CMDB data to reduce impact to the users due to changes.

Implement risk assessments to evaluate the impact that the change would have on all associated systems.
Conduct weekly change management meeting to review major changes and address any risk to avoid impact to production.

Ensure a change plan outlines the course that the change will take, the resources that are needed to complete the change, and best window of implementation.

Conduct weekly production turnover meetings between engineering and operation teams to review all the new environments going to production.

Oversee configuration management database to ensure quality of the CMDB, regular review & audit of the CMDB dashboard and address gaps.

Identify opportunity to improve the processes to maintain CMDB data, introduce automation to eliminate manual maintenance.
Bachelor's degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Economics, Business Administration, etc.

• 10 years of relevant work experience with change and configuration management for infrastructure or data center environments

Demonstrate a solid understanding of IT Change Management practices and processes.
Solid knowledge in IT Operation Management (ITOM) and IT Service Management (ITSM) are beneficial.
Experience with ServiceNow (optimally) or other IT Management toolset required.
Evaluate requests, schedules, and risk assessments to ensure adherence to the process and best practices.
Experience the end-to-end Infrastructure change management process.
Strong analytic skills to make judgement calls for submitted tickets, as well as configuration data within the CMDB.
Knowledge of project management, Dev Ops and Scrum methodologies.
401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period), and a nonqualified deferred compensation plans ;
15 days' vacation and one flexible holiday of your choice ;
Flexible spending accounts and generous employer contribution to the HAS;
Social and diversity focused engagement opportunities.
#As a leader within Alcoa, you can help us fulfill our purpose and realize our vision to reinvent the aluminum industry.

Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive.

Alcoa is looking for a qualified Change and Configuration Management resource to support enterprise infrastructure operations.

This role administers the change process for all changes to enterprise infrastructure using the ServiceNow tool and ensures overall quality of the change management processes.

This person will continually monitor, evaluate, and make recommendations for improvement to the change process by enabling automation and process improvements.

Maintain and implement additional improvement to the current change management process in alignment with organization goals.

Participate in the change management advisory committee to represent Enterprise Infrastructure team to adapt new changes to the process and tool in collaboration with other teams.

Utilize ServiceNow to automate and improve change management process, provide support to test the tool working with the platform team.

Improve existing processes to turnover or decommission IT infrastructure to be more self-service.

Perform impact analysis for the critical changes using CMDB data to reduce impact to the users due to changes.

Implement risk assessments to evaluate the impact that the change would have on all associated systems.
Conduct weekly change management meeting to review major changes and address any risk to avoid impact to production.

Ensure a change plan outlines the course that the change will take, the resources that are needed to complete the change, and best window of implementation.

Conduct weekly production turnover meetings between engineering and operation teams to review all the new environments going to production.

Oversee configuration management database to ensure quality of the CMDB, regular review & audit of the CMDB dashboard and address gaps.

Identify opportunity to improve the processes to maintain CMDB data, introduce automation to eliminate manual maintenance.
Bachelor's degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Economics, Business Administration, etc.
~

• 10 years of relevant work experience with change and configuration management for infrastructure or data center environments

~ Demonstrate a solid understanding of IT Change Management practices and processes.
~ Solid knowledge in IT Operation Management (ITOM) and IT Service Management (ITSM) are beneficial.
~ Experience with ServiceNow (optimally) or other IT Management toolset required.
~ Evaluate requests, schedules, and risk assessments to ensure adherence to the process and best practices.
~ Experience the end-to-end Infrastructure change management process.
~ Strong analytic skills to make judgement calls for submitted tickets, as well as configuration data within the CMDB.
~ Knowledge of project management, Dev Ops and Scrum methodologies.
~ 401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period), and a nonqualified deferred compensation plans ;
15 days' vacation and one flexible holiday of your choice ;
Flexible spending accounts and generous employer contribution to the HAS;
Social and diversity focused engagement opportunities.
#Alcoa est à la recherche d'une ressource qualifiée en gestion des changements et des configurations pour soutenir les opérations de l'infrastructure de l'entreprise.

Ce rôle administre le processus de changement pour toutes les modifications apportées à l'infrastructure de l'entreprise à l'aide de l'outil ServiceNow et garantit la qualité globale des processus de gestion des changements.

Maintenir et mettre en œuvre des améliorations supplémentaires au processus actuel de gestion du changement conformément aux objectifs de l'organisation.

• Participer au comité consultatif sur la gestion du changement pour représenter l'équipe d'infrastructure d'entreprise afin d'adapter les nouveaux changements au processus et à l'outil en collaboration avec d'autres équipes.
• Utiliser ServiceNow pour automatiser et améliorer le processus de gestion des changements, fournir une assistance pour tester l'outil en collaboration avec l'équipe de la plateforme.
• Améliorer les processus existants pour renouveler ou mettre hors service l'infrastructure informatique afin d'offrir davantage de libre-service.
• Effectuer une analyse d'impact pour les changements critiques à l'aide des données CMDB afin de réduire l'impact sur les utilisateurs en raison des changements.
• Organiser une réunion hebdomadaire de gestion du changement pour examiner les changements majeurs et traiter tout risque afin d'éviter tout impact sur la production.
• Organiser des réunions hebdomadaires de rotation de production entre les équipes d'ingénierie et d'exploitation pour examiner tous les nouveaux environnements mis en production.
• Superviser la base de données de gestion de la configuration pour garantir la qualité de la CMDB, examiner et auditer régulièrement le tableau de bord de la CMDB et combler les lacunes.
• Identifier les opportunités d'améliorer les processus de maintenance des données CMDB, introduire l'automatisation pour éliminer la maintenance manuelle.

Baccalauréat dans une discipline technique ou commerciale telle que l'ingénierie, l'informatique, les mathématiques, l'économie, l'administration des affaires, etc.

• 7 à 10 ans d'expérience professionnelle pertinente dans la gestion des changements et des configurations pour les environnements d'infrastructure ou de centre de données.
• Démontrer une solide compréhension des pratiques et des processus de gestion des changements informatiques.
• De solides connaissances en gestion des opérations informatiques (ITOM) et en gestion des services informatiques (ITSM) sont bénéfiques.
• Expérience avec ServiceNow (de manière optimale) ou un autre ensemble d'outils de gestion informatique requise.
• Découvrez le processus de gestion des changements d'infrastructure du début à la fin.
• Solides compétences analytiques pour faire des jugements sur les tickets soumis, ainsi que sur les données de configuration au sein de la CMDB.
• Connaissance des méthodologies de gestion de projet, Dev Ops et Scrum.
• 401(k), contribution de l'employeur jusqu'à 6 %, cotisation supplémentaire de l'employeur au revenu de retraite (pas de période d'acquisition) et régimes de rémunération différée non qualifiés;
• 10 jours de vacances et un séjour flexible de votre choix ;
• We treat all people with dignity and we believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

As a proud equal opportunity workplace and affirmative action employer, Alcoa is dedicated to providing equal opportunities and equal access to all individuals regardless of a person's gender, age, race, ethnicity, sexual orientation, gender identity, religion, nation of origin, disability, veteran status, language spoken or any other characteristic or status protected by the laws or regulations in the places where we operate.

If you have visited our website in search of information on U.We treat all people with dignity and we believe in inclusion, diversity and enabling all employees to grow and develop their careers with us, where they can pursue their passions.

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