Front Desk Agent - Whistler, Canada - Vacasa

Vacasa

Verified Company

Whistler, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.

Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day.

Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce.

Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service.

By providing personalized attention to our guests and owners you will help us maintain our quickly growing portfolio of vacation homes in
Whistler, BC.

Compensation
- $22 CAD / hour
-
$1000 Signing Bonus (paid in 2 parts for Full Time)

More benefits and company perks information below

What you'll do

Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Build and maintain business relationships and open lines of communication with other internal support teams

The skills you'll need

Technical computer skills required on all forms of hardware laptops, tablets and mobile devices
Ability to work well under pressure in an agile, fastpaced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Prior housekeeping experience a plus
Adhere to all company policies and procedures

Work environment and physical demands

Availability to work Sunday through Saturday, early mornings and evenings as needed, shifts varied between 7 AM and 11 PM
Ability to use hands to finger, handle or feel, and reach with hands and arms
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

What you'll get

Extended Medical and Dental
Registered Retirement Savings Plan company match
Ski pass/activity allowance, or travel allowance if from Pemberton or Squamish
Employee Assistance Program
Career advancement opportunities
Employee discounts
All the equipment you'll need to be successful
Great colleagues and culture, monthly socials

- $1000 Signing Bonus (paid in 2 parts for Full Time)

We do not have staff accommodation available. Must be legally eligible to work in Canada._
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
An offer of employment for this role will be contingent upon the successful completion of a background check._