Technical Support Specialist 2 - Langley, Canada - School District #35 (Langley)

School District #35 (Langley)

Verified Company

Langley, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Technical Support Specialist - 1

The Langley School District is situated on the traditional unceded territories of the Matsqui, Kwantlen, Katzie, and Semiahmoo First Nations.

We are an innovative, inspiring, and unified learning community committed to the Core Values:
Integrity, Courage, Excellence, and Community.

Our district mission to inspire all learners to reach their full potential and to create a positive legacy for the future is demonstrated both in and out the classroom.

We offer a broad range of innovative programs and services to support the learning of our students and staff in 30 elementary, 5 middle, and 9 Secondary schools which are home to over 22,000 students.

POSTING DETAILS

Position:

TSS-2

Job type:

Continuing

Posting Deadline:

March 31, 2023

Langley School District #35 is seeking applicants for the position of

Technical Support Specialist - Level 2.

SUMMARY:

This position reports to the Manager, Technical Services and is responsible for providing technical support on Windows and Macintosh environments, hand-held devices, LAN, WAN, and Wi-Fi technologies within the district.

DUTIES AND RESPONSIBILITIES:

Provides on-site technical support for a variety of hardware, software and network related problems.

technologies, switches, routers, Wi-Fi equipment, other network and desktop accessories.

Assists schools and the District with researching and evaluating new products for features

and functionality and identifies appropriate solutions to address changing technology needs.

Keeps up to date on developments in the technology industry.

Maintains and updates documentation on school-based technology setups, configurations, specifications, infrastructure, etc.

Performs other assigned comparable duties which are within the scope of knowledge, skills and abilities required by this class specification.

QUALIFICATIONS AND EXPERIENCE:

A degree in Computer Science or related field and a minimum five (5) years' experience providing technical support, or an equivalent combination of relevant education and experience.

MCITP certification on Windows Server and Client preferred.

Experience with installation, configuration and troubleshooting a variety of computer systems,

networks, smartphones, iOS devices, Internet technologies, software, and enterprise wireless

technologies.

Experience with providing support on Macintosh and Windows environments.

to address unusual problem situations and resolve most conflicts.

Demonstrated evidence of sound interpersonal skills with a positive customer-oriented attitude.

Ability to use courtesy and tact in explaining and exchanging data or information, both verbally and in writing.

Ability to work independently with mínimal supervision.

Physical ability to perform the required duties.

Valid B.C. driver's license.

Rate of pay:
$32.23/per hour plus a comprehensive benefits package.

Cover letter

Degree in field of IT

BC driver's License

Any additional relevant certificates.

We wish to thank all applicants; however, only those selected for an interview will be contacted.