Sales and Service Supervisor - Montréal, Canada - Marsh

Marsh

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Marsh Canada is seeking a charismatic, dedicated
Sales and Service Supervisor to join our personal lines insurance team.

This role is based out of our Montreal office

What can you expect?

A friendly, fast paced, team environment with a strong emphasis on providing best in class service where no two days are the same.
The ability to work for a strong, reputable and stable company.
A company that understands that homework life balance is important and allows for the flexibility to work both in the office and at home.
A strong culture of collaboration, colleague empowerment with an emphasis on personal and professional growth
A comprehensive 6 week training program to help get you started.

What is in it for you

A company with a strong Brand and strong results to match
Culture of internal mobility, collaboration, and valued partnership with HR from the business.
Employee Resource Groups that provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
Competitive pay (salary and bonus potential), Full benefits package (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TFSA (taxfree savings account.)
Benefits coverage starting Day
Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
Entitled to 3 weeks of vacation, 2 personal days and 1 floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal).
Multiple medical, dental, and vision plans with choices to fit all needs and budgets
Opportunity for advancement

We will count on you to:

Will be supporting a team of 3 people
Your role will include, coaching, managing days off and people managing
You will be responsible for employee reviews
Managing carrier relationships is key
Overseeing and auditing internal and workflow processes and to ensure SLA's are being met
Respond to client inquiries and provide professional and exceptional insurance advice.
Analyze, counsel and recommend coverages, identify and fill coverage gaps and identify cross sell opportunities.
Complete annual renewal reviews to ensure client needs from coverage and pricing perspective are maintained
Obtain claims information in an empathetic, accurate and delicate manner and submit to the carrier in a timely manner
Reunderwrite files at every client interaction to ensure policy information and documentation remains accurate.
Manage incoming and outbound sales opportunities.
Qualifying leads from digital campaigns, references, onsite visits, etc.
Close sales and achieve monthly revenue quotas.
Participate in monthly meetings to discuss benchmarks, personal as well as team goals for the upcoming months.
Contact existing mono line clients to obtain the other lines of business to round out an account.

What you need to have:

Personal lines agent or broker licensed in Quebec (AMF). AMF agent license holder will need to have it transferred to a broker's license.
A minimum of 3 year of experience in a personal lines environment or equivalent transferable experience within a call center
College/University degree/Diploma is considered an asset
Exceptional communication skills, time management and organizational skills
Intermediate knowledge of Microsoft Office Suite of Products
Average keyboarding skills (40+wpm)
Intermediate Computer experience/knowledge.
Position schedule is as follows 8:3016:30 which is based on business needs.

What makes you stand out:

Preferred 12 years of supervising experience within a call center
Experience with a Broker Management System (TAM)
Previous customer service experience
Working towards the completion of CAIB and/or CIP

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.