- Leading respective team and providing ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional
- Contributing to building a high-performance team by actively partnering with all staff of Rogers Arena
- Completing post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions
- Owning inventory responsibilities for their Club
- Other duties as required
- Must have a passion and commitment to work all Vancouver Canucks home games
- Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event-based business
- Must be able to safely lift up to 35 lbs.
- Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
- Completion of a Serving it Right certificate
- Highly committed to a premium level of service
- Strong written and oral communication and interpersonal skills
- Professional, premium appearance and manner
- Must possess a demonstrated background in restaurants and Supervisory/Management skills, including the ability to lead and be part of a team and to maintain and develop standards and coach for improved performance
- Ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise with minimal supervision
- Possess superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele
- Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan's satisfaction
- Strong computer skills with functional knowledge of Microsoft Excel and Word
- A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
- Non-Canadian residents must hold a valid work permit expiring no earlier than February 2025
- Fine dining experience is an asset
- Wine knowledge is an asset
- Micros POS knowledge is an asset
- Previous experience with OpenTable or Seven Rooms reservation is an asset
- This is an onsite role at Rogers Arena in downtown Vancouver
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Premium Club Supervisor - Vancouver, Canada - Vancouver
Description
POSITION SUMMARY
:Each of our supervisors plays an integral role in leading staff within the Premium Hospitality Department and providing exceptional service to our fans and guests, in our new, industry-leading private club located between the Vancouver Canucks and visiting team's dressing rooms. With a positive, energetic, and enthusiastic approach, supervisors will build, coach, and motivate high performing teams with a focus on excellence, passion, and commitment to quality product and service. This is an hourly, primarily events-based position.
A typical shift includes:
REQUIRED EXPERIENCE AND QUALIFICATIONS:
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
Qualifications
Skills
Behaviors
:Motivations
:Education
Experience
Licenses & Certifications
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