Client Support Specialist - Toronto, Canada - Magen Security Systems

Description

• Assist with social media marketing
• Creative problemsolving and adapting quickly to changing priorities and client needs
• Demonstrate excellent communication skills to interact effectively with all existing and potential customers in a professional and pleasant manner
• Has ability to build strong rapport with new customers, effectively upsell products, and improve sales margins
• Has a track record of successful conflict resolution, active listening skills, problemsolving, and negotiation skills
• Demonstrates ability to accomplish objectives during challenging customer interactions, ensuring customer satisfaction and loyalty
• Can build and nurture longlasting and meaningful relationships with clients, resulting in repeat business and referrals
• Previous experience in customer service, customer support and/or sales positions considered an asset
• Attention to detail and accuracy when handling sensitive client information and processing transactions
• Technical aptitude to troubleshoot system issues and assist clients.

• Casual dress
• Onsite parking
• Work from home

• French not required

• Monday to Friday
• Weekends as needed

• Bonus pay

• DCS / DEC (preferred)

• Marketing: 1 year (preferred)
• Inside sales: 1 year (preferred)
• Highend sales: 1 year (preferred)
• Customer service: 2 years (preferred)

• English (required)