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St. Catharines

    Recreation Assistant, Guest Services - St. Catharines, Canada - City of St. Catharines

    City of St. Catharines
    City of St. Catharines St. Catharines, Canada

    1 week ago

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    Contract
    Description

    Duties and Responsibilities:

    • Responsible for all customer related interactions in the facility, for example:
      • Answering the phone and greeting visitors upon arrival,
      • Answering questions and providing program information, and
      • Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.
    • Responsible for daily administration of the front office, for example:
      • Filing and administrative duties such as daily reports and mail,
      • Preparing and ensuring completion of appropriate forms for programs,
      • Organizing program equipment for instructors and program staff, and
      • Updating staff manuals, plans and leisure guide information as required.
    • Monitor class registration levels and provide information to recreation staff.
    • Monitor the facility and report problems and unusual occurrences to management.
    • Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.
    • Perform other related duties as required.

    Position Requirements:

    • Grade 12 Diploma.
    • Demonstrated experience working in a recreation, retail or tourism field.
    • Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.
    • Well developed customer service and communication skills.
    • The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
    • Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software. Experience with ActiveNet would be considered an asset.
    • Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
    • Ability to meet the physical requirements of the job.
    • A demonstrated commitment to enhancing a safety culture.
    • Current First Aid and CPR certificates.
    • Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
    • A valid Ontario driver's licence, Class "G", with a clean driving record.

    Wage: $21.16

    Expected Work Location: Kiwanis Aquatic Centre

    Hours of Work:

    Thursday, 2pm - 8:30pm
    Friday, 2pm - 8:30pm
    Saturday, 8:30am - 7:30pm
    Sunday, 8:30am - 7:30pm

    THIS IS A TEMPORARY POSITION FROM MAY TO SEPTEMBER.

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