Guest Services Supervisor - St. Catharines, Canada - Heart of Niagara Hotels

Heart of Niagara Hotels
Heart of Niagara Hotels
Verified Company
St. Catharines, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Demonstrated ability to lead and direct a team.

  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
  • Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
  • Strong working knowledge of accounting practices and principles.
  • Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
  • Able to effectively communicate both verbally and in writing.
  • Ability to coordinate and organize meetings, exhibits, and other events.
  • Continuous learning, brand standards and learning required by HR.
  • High level of proficiency with Visual Matrix and Microsoft software packages.
Work Conditions

  • Ability to attend and conduct presentations.
  • Manual dexterity is required to use desktop computers and peripherals.
  • Standing for extended periods of time.
  • Overtime as required.
Perks

  • Hotel Discounts
  • Onsite fitness, discounts on meals, and more

Job Types:
Full-time, Permanent


Salary:
Starting at $18.50


Benefits:


  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite gym
  • Onsite parking
  • Vision care
  • Wellness program

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Experience:

- customer service: 2 years (preferred)

  • Supervisory: 2 years (preferred)
  • Industry Related experience

Work remotely:

  • No
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