Help Desk Technician - Kentville, Canada - Computerized Business Solutions
1 week ago
Description
Work Term:
Permanent
- Work Language: English
- Hours: 37.5 hours per week
- Education: College/CEGEP
- Experience: Will train
Tasks:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Evaluate and install computer hardware, networking software and operating system software
- Respond to requests for help and information from Website visitors and Website designers
Computer and technology knowledge:
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Internet
- Servers
- Word processing software
- MS Office
- MS Windows
- TCP/IP
Security and safety:
- Bondable
- Criminal record check
Transportation/travel information:
- Valid driver's licence
Work conditions and physical capabilities:
- Fastpaced environment
- Work under pressure
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Own tools/equipment:
- Computer
- Internet
Personal suitability:
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Screening questions:
- Are you available for shift or oncall work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
Health benefits:
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits:
- Group insurance benefits
- Life insurance
- Pension plan
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