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Customer Service Manager
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Wesco Pointe-Claire, CanadaEn tant que Manager - Service à la clientèle( Amérique du Nord), vous serez responsable de la gestion des activités opérationnelles de vente afin de garantir que les niveaux de service à la clientèle sont atteints ou dépassés, en mettant l'accent sur la gestion des commandes, l'é ...
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Services Manager
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Service Manager
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IGA Dollard-Des Ormeaux, Canada**Service manager**: Full-Time · Number of hours per week : between 40 and 40 · Shift : Day · Availability : Anytime · **Become a service manager** · Are you curious to learn more about food, are you motivated and resourceful? · In your family you are considered the one who plans ...
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Service Manager
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IGA Dollard-Des Ormeaux, Canada**Service manager**: Full-Time · Number of hours per week : between 40and40 · Shift : Day · Availability : Anytime · **Become a service manager** · Are you curious to learn more about food, are you motivated and resourceful? · In your family you are considered the one who plans a ...
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Technical Services Manager
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Services Manager
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Bureau en Gros Lasalle, Canada: · **Who we are** · As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious ...
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Financial Services Manager
1 week ago
Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · We are hiring a talen ...
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Manager, Financial Services
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Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Reporting to the Dire ...
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Passenger Service Manager
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Menzies Aviation Dorval, CanadaJob Details · Description · **Main Accountabilities Include**: · - Responsible for day-to-day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery areas. · - Ensuring safety and security procedures ...
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Financial Services Manager
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Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Air Canada is seeking ...
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Manager, Food Services
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Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · The incumbent will re ...
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Financial Services Manager
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Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Air Canada is seeking ...
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Customer Service Manager
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Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Our skilled Customer ...
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Financial Services Manager
6 days ago
Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Air Canada is seeking ...
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U-Haul Lachine, CanadaSi vous communiquez parfaitement et possédez un don pour la gestion, envisagez de vous joindre à l'Équipe de U-Haul en tant que gérant(e) de répartition des réparations. À ce poste, vous serez responsable de garder l'équipement U-Haul dans le meilleur état possible, de coordonner ...
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In-market Service Ambassador Manager
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Pfizer Kirkland, CanadaROLE SUMMARY · The Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the POC for event preparation and walkthroughs, post-event feedback and analysis, and on-site event day support in Canada. This role will als ...
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Lead Service Excellence Manager
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Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Reporting to the Dire ...
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Manager, In-flight Service Operations
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Air Canada Dorval, Canada**Description** · **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** · Responsible for manag ...
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TD Bank Pointe-Claire, Canada**TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized ...
Customer Service Manager - Pointe-Claire, Canada - Evry Jewels
1 week ago
Description
We are seeking a Customer Service Manager who excels in managing operations and possesses the ability to build and coach a positive work environment. Our ideal candidate will foster a culture where employees enjoy coming to work and feel motivated to deliver exceptional service.
As the Customer Service Manager, you will have the opportunity to:
- Empower Employees: Encourage autonomy, trust, and initiative. Empower team members to take ownership of their roles and contribute to the overall success of the department.
- Create a Supportive Atmosphere: Cultivate an environment where collaboration, empathy, and mutual respect flourish. Your leadership will set the tone for a cohesive and uplifting workplace.
- Coach and Develop: Invest in your team's growth. Provide regular feedback, mentorship, and skill development opportunities. Help team members reach their full potential.
- Celebrate Wins: Recognize achievements, both big and small. Whether it's hitting targets, resolving complex issues, or fostering teamwork, celebrate the wins together.
- Promote Work-Life Balance: Prioritize employee well-being. Encourage work-life balance, stress management, and mental health awareness.
- Lead by Example: Demonstrate the positive attitude, adaptability, and resilience you expect from your team. Be approachable, open to feedback, and solution-oriented.
- Address Challenges: When faced with challenges, approach them as opportunities for growth. Involve the team in problem-solving and encourage creative
Responsibilities:
- Daily Oversight: Supervise the team's activities related to providing customer support. This includes processing orders, handling product returns, issuing credit notes, tracking orders, and resolving disputes.
- Team Leadership: Lead and inspire a team of Customer Support Representatives.
- Problem Resolution: Investigate and resolve non-routine customer complaints and major issues.
- Continuous Improvement: Regularly assess the level of service provided to customers and proactively identify areas for enhancement.
Essential Qualifications:
- Leadership Experience: You should possess 3-5 years of leadership experience within a similar environment (orders, returns, credit notes, tracking, etc.). We seek someone with a history of achieving outstanding results. Whether you're an established team lead or ready to take the next step, we encourage you to apply.
- Technology Proficiency: Familiarity with Shopify + , Microsoft 365 , Gorgias is advantageous.
- Bilingual Proficiency: Bilingualism (French/English) is required to support clients throughout North America .
- Proven Track Record: We seek someone with a history of effectively managing teams and achieving outstanding results.
- Positive Personality: As a leader, you'll be supportive, empathetic, personable, and upbeat. Stress doesn't rattle you, and you trust your employees to excel without micromanaging.
- Analytical and Problem-Solving Skills: Excellent analytical abilities are crucial.
- Initiative and Autonomy: You thrive on taking initiative, adapt well to changing circumstances, and can handle multiple tasks simultaneously while keeping an attention to detail.