Client Support Specialist - Mississauga, Canada - Fiserv, Inc.
Description
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title
Client Support Specialist
What does a successful Client Support Specialist do at Fiserv?
What you will do:
- Build and maintain partnerships with the Relationship Managers, Client Service Advisors, and other client support teams to drive operational excellence and achieve the service expectations of the Clients.
- You will function as a liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected adhering to established SLA's.
- May be asked to service at risk merchants through proactive and reactive retention program adhering to established SLA's.
- May be asked to support replacement requests that come in through Client Services and to see them through from start to finish.
What you will need to have:
- High school diploma or equivalent.
- 2 years industry experience in a customer facing role.
- Customer Service Management
- Customer Support Policies Standards and Procedures
What would be great to have:
- College degree
- Bilingual
- English and French
Please:
- Complete the stepbystep profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries.
As a FORTUNE 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv.
Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
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