IT Help Desk - Scarborough, Canada - Powerline Plus

Powerline Plus

Verified Company

Scarborough, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

IT HELP DESK
At Powerline Plus Ltd., we focus on three main operations, Electrical, Civil Construction and Engineering & Design. Powerline Plus Ltd. provides quality solutions to public utilities, municipalities and developers.

SKILLS & QUALIFICATIONS

Associate's degree/certifications are preferred or its equivalent relative to the field
Windows OS knowledge (Windows 10/11)
Microsoft Office 365 Suite (SharePoint, OneDrive,etc.)
Strong computer skills with proficiency in use of Microsoft Office Outlook, Excel, PowerPoint, Word
Familiar with Windows, Android and Apple Devices.
PBX Phone System Configuration
Able to troubleshoot VPNs
Able to use SCCM to deploy images to clients' desktops and laptops

Active Directory knowledge

Create user accounts, Groups and manage GPOs
Desktop and Laptop hardware knowledge
Printer hardware knowledge
Inventory and Asset Management
Able to use remote tools
Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus.

DUTIES & RESPONSIBILITIES

IT role includes but not limited to, following duties

Educate end

- users on highly technical content regardless of level of experience.

Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
Setup, Document, Maintain, Analyze, troubleshoot, and Repair printers, computers, software, hardware and computer peripherals
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Determines and recommends which products or services best fit the customers' needs
Requires at least 1 year of experience in the field or in a related area
Expert with a variety of the field's concepts, practices, and procedures
Be able to do hands and eyes on Infrastructure and servers as needed.

Powerline reserves the right to add or subtract job roles/responsibilities as company needs may change.

CORE COMPETENCIES