Automotive Rental Coordinator - Brampton, Canada - Summit Fleet

Summit Fleet
Summit Fleet
Verified Company
Brampton, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Join our winning team
Summit Fleet is a successful, growing, North American fleet management company headquartered in Alberta.

We offer great benefits and lots of opportunity for growth We are looking for a customer-service-driven team player to join our team of professionals.

Come grow with us


ROLE & RESPONSIBILITIES


The Rental Coordinator supports the sales team by building relationships with customers and prospects, resolving issues quickly, ensuring vehicles are in safe operating condition, and providing top notch customer service.


Team Work

  • Work as a team player within the branch as well as with other branches
  • Communicate all vehicle needs and issues with the team
  • Collaborate with team members to ensure timely resolution of vehicle and customerrelated problems and conflicts

Customer Satisfaction

  • Build relationships with customers and prospects over the phone and at the counter
  • Consult with customers regarding maintenance, repairs, inquiries, issues and conflicts
  • Educate customers with detailed information related to our policies and procedures
  • Resolve customer issues, ensuring their expectations are exceeded every time

Vehicle Activity

  • Monitor and determine priority of vehicle maintenance, servicing, and repairs
  • Establish and manage timelines related to vehicle activity
  • Direct vendor activities, ensuring vehicles are maintained in safe operating condition
  • Review vendors' work, ensuring compliance with our standards and procedures
  • Direct maintenance, repair and recovery for roadside vehicle malfunctions
  • Participate in the delivery and pickup of vehicles

Records & Billing

  • Operate the TSD rental system, including billing functions
  • Ensure TSD data is complete and accurate
  • Create and maintain reports, records, and files related to vehicle and customer activity
  • Use CDK to create and process POs

REQUIREMENTS


We need the right personality for the job, someone who can work with a team and be able to plan, prioritize, and execute in a fast-paced environment.


  • Proactive, accountable with strong attention to detail
  • Takes pride in providing excellent customer service
  • Must be professional, punctual, and reliable
  • Strong team player, comfortable dealing with multiple people on a daily basis
  • Excellent written and oral communication skills
  • Good computer fundamentals with Microsoft Office (Excel & Outlook)
  • Ability to work in a fastpaced, deadlinedriven environment
  • Excellent time management skills with ability to prioritize tasks
  • Natural problem solver who does not shy away from challenges
  • Similar work experience is an asset, especially in automotive industry

COMPENSATION & BENEFITS
In addition to competitive pay, we offer our employees:

  • Extended Health, after 90 days
  • Dental
  • Life and Disability Insurance
  • Paid vacation
  • Employee Assistance Program
  • Employee Vehicle Purchase Program
  • Group Retirement Savings Program, after 1 year
  • Fun, friendly, professional work environment
  • Job training and advancement opportunities


Summit Fleet is proud to be part of the Kaizen Automotive Group, one of Canada's 50 Best Managed Companies and a leader in the automotive industry.


  • Please note: we are not able to hire (or sponsor) outofcountry applicants that do not have a current Permanent Resident Status or Work Visa._

Job Types:
Full-time, Permanent


Benefits:


  • Dental
care

  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Application question(s):

  • How would you rate your experience with Microsoft Office?

Experience:

Customer Service: 1 year (preferred)

  • Automotive: 1 year (preferred)

Work Location:
In person
More jobs from Summit Fleet
See all jobs of Summit Fleet