Desktop Support Services - Ottawa, Canada - Maplesoft Group
Description
Maplesoft Group is currently seeking a Desktop Support Services - Onsite for our Federal Government client.The following responsibilities are associated with the "Statement of Work" but are not
limited to:
Primary Responsibilities
Provides ongoing installation, configuration and routing maintenance and repair of equipment.
- Implements modifications and enhancements as required.
- Completes assigned project work in accordance with established project plan process steps.
- Recognizes and resolved typical problems selecting solutions from established operating procedures and/or problemsolving methods.
- Administers hardware and peripherals inventory including ordering asset tracking and disposals.
- Ensures tracking / inventory of IT devices is done within the client's Technology Warehouse in a timely and orderly manner
- Shipping and receiving of IT Assets from the Head Office in Ottawa
- Provide deskside support services to local clients in the Ottawa office.
- Image and provision laptops, desktops, and mobile devices
- Perform initial troubleshooting on possibly complex IT problems.
- Develop and maintain procedure documentation as required.
- Receive and unpack equipment to be provisioned to end users.
- Knowledge of Windows 10 and the Microsoft Office suite required.
- Knowledge of iOS and MDM concepts considered an asset.
- Experience provisioning and supporting Microsoft Surfacefamily devices.
- MCP, MCSA, MCSE, or other Microsoft certifications an asset
- Effective verbal and written communication skills, highly developed interpersonal skills and ability to set and prioritize work
Skills:
Top Skills Required:
- Customer Focused, able to provide in person support to all levels of the organization.
- Ability to work independently and as part of a team.
- Strong technical and problemsolving skills
Assets:
- Ability to speak French.
Maplesoft Group prides itself on its distinct corporate culture and recognizes that success is a direct reflection of our most valuable asset - our people.
All employment decisions are made based on business needs, job requirements, and individual qualifications.
More jobs from Maplesoft Group
-
Intermediate Project Planner for Real Property
Gatineau, Canada - 2 weeks ago
-
Technology Service Desk Analyst Services
Ottawa, Canada - 4 days ago
-
Test Lead
Toronto, Canada - 3 weeks ago
-
Technology Service Desk Analyst Services
Ottawa, Canada - 2 weeks ago
-
Junior Procurement Officer
Ottawa, Canada - 2 weeks ago
-
Sybase Administrator
Remote, Canada - 3 days ago