Customer Service Support Representative - Vaughan, Canada - Ambient Mechanical Ltd

Ambient Mechanical Ltd

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Ambient Mechanical is a progressive company that believes in training, coaching, and supporting its most valuable resource; its people.

Reporting to the Service Manager, the Customer Service Support Rep communicates with Customers and HVAC Technicians, prioritizing work to be done, scheduling accordingly, and following up to ensure the work is complete and documented completely and in a timely manner.

This is a full-time permanent position with a competitive salary and benefits.

Job Duties Include:

Review and prioritize service requests ensuring all the information needed to clearly understand the service required has been listed
Determine which technician is best suited and available for the work and schedule accordingly
Update the schedule hourly (or as required)
Communicate service and schedule activities with the technicians and other service coordinators
Review work activities that occurred afterhours
Respond quickly to customers
Open and assign work orders and process purchase orders using Microsoft Dynamics CRM
Review work orders submitted by technicians ensuring that they contain all the required information
Followup on open work orders ensuring the work gets done and the order is closed and invoiced

Preferred Skillset Includes:

Able to balance conflicting priorities to manage business priorities and workflow and meet critical deadlines
Using CRM can accurately input, edit, update and retrieve information on
Able to check and verify documentation for completeness and accuracy
Able to work independently and work cooperatively with others in a team environment
Able to organize work, workspace, and time taking into consideration frequent interruptions and tight deadlines
Able to calmly listen, assess and clarify problems and respond with options to internal and external customers who may be angry, confused or upset
Able to provide and request information accurately, efficiently, and diplomatically with customers and the department
Able to identify and assess problems
Using logic and reasoning, able to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Able to make sound decisions in the absence of direction