Settlement Counsellor - Mississauga, Canada - Polycultural Immigrant and Community Services

Polycultural Immigrant and Community Services
Polycultural Immigrant and Community Services
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Position
Title Settlement Counsellor - Arabic speaking

Organization Structure Reports to the Programs Manager

Job Classification Counsellor

Job Status Full time-Contract (until March 31, 2024)

Location Mississauga

Wages $25.9/hr - 40 hrs per week


This is NOT a bargaining unit position.

About Polycultural


Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all.

We are a multicultural melting-pot perfectly reflecting Canada's diversity.

We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all.

With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks


Scope
Responsible for ongoing settlement counselling and full scope of settlement assistance including
immediate and settlement needs assessment, solution focused counselling, delivering
group/individual orientation, information and referral provision, interpretation, and employment
related counselling.


Responsibilities:


  • Provide the full range of settlement services to new immigrants and newcomer families
  • Deliver settlement needs assessments for each newcomer or newcomer family
  • Provide solution focused counselling by setting settlement goals and developing plan of
action for every client

  • Connect newcomer with the internal programs and modules of settlement services delivery
  • Provide interpretation for languages tested to eligible clients required for addressing
settlement needs

  • Conduct regular follow up identifying if set goals have been met
  • Organize and facilitate information group sessions on settlement topics
  • Organize and facilitate newcomer clubs for target community
  • Recruit settlement mentors, perform matching and regular monitoring of mentor and
newcomer connection

  • Provide information and referral to external programs and services that will be determined
by each client/family

  • Provides comprehensive information on orientation to Canadian society
  • Conduct program promotion sessions to reach immigrants and to promote public awareness
of the program and settlement issues

  • Maintain and expand client's base through outreach, community penetration and itinerate
functions, which includes off-site visits, developing of outreach materials and promoting
community networks to link newcomers

  • Maintain strong working relations with agency programs and partner agencies
  • Effectively track services in internal and external databases and provide accurate reporting
for supervisor

  • Achieve the targets set by program manager
  • Actively participate in the professional development initiatives
  • Other program operational duties assigned

Competencies
Adaptability
Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style
as appropriate to the needs of the situation. Responds to change with a positive attitude and a
willingness to learn new ways to accomplish work activities and objectives
Planning & Organizing/ Time Management
Establishes a systematic course of action for self or others to ensure the accomplishment of a
specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.
Communication
Using a variety of communication styles and strategies to foster open communications, the
exchange of information and discussion on an ongoing basis
Initiative
Does more than is required or expected in the job; does things that no one has requested that will
improve or enhance services, avoid problems, or develop entrepreneurial opportunities. Plans
ahead for upcoming problems or opportunities and takes appropriate action.
Service
Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or
community members, striving to ensure their satisfaction


Qualifications:


  • A degree/Diploma in Social Work, Counselling or Education and at least three years'
experience working with immigrant communities or a combination of experience and
education that fulfills the requirements

  • Registered Social Worker (RSW) is a definite asset
  • Language Proficiency certificate identifying the fluency of English and target language
skills (for ATIO members present the certificate of membership)

  • Comprehensive Knowledge of Polycultural's Service delivery manual
  • Knowledge of immigration and refugee services and of the ethnospecific programs and
services in the GTA

  • Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier
facing integration in education, social, cultura
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