Enrolment Officer - Kitchener, Canada - Conestoga College

Conestoga College

Verified Company

Kitchener, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details:

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Job Title:Enrolment Officer**:

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Requisition #:23-877**:

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Campus: Doon

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Department: Registrar's Office

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Payband: H

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Starting Rate: $33.38

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Payband Range: $ $38.75

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Hours/Week: 35

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Posting Date: Thursday, August 3, 2023
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Closing Date: Monday, August 14, 2023 at 11:59 PM EST
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Vacancy Type: Support Staff

Fulltime Temporary Appendix D Contract

Support Staff Full-time Appendix D Contract Replacement Position (August Feb 9, 2024)

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

The incumbent works as a member of the Records and Registration team which is an integral part of the Registrar's Office.

The incumbent performs a wide variety of routine, non-routine and complex tasks related to the creation, maintenance, and verification of student records for a specified group of programs.

It is expected that the incumbent maintains the Office of the Registrar's values of respect, quality, and integrity.

Responsibilities:

Creating student enrolment records to support registration ensuring accuracy and adhering to established guidelines
Analyzing international student visa documents to determine incountry eligibility
Developing and producing tailored correspondence for immigration offices and other third parties to support international student's enrolment, and registration activities
Developing and producing customized correspondence to students with exceptional circumstances not covered in standard enrolment and registration letters
Reviewing and processing requests for changes of personal data (name change, gender change, and SIN change) through reviewing and verifying legal documentation to determine the validity of the request and facilitate the change
Analyzing and processing course adds/drops, section changes and block changes through the Laserfiche system and consulting with the academic area to resolve conflicts or incomplete information; Frequently liaise with Scheduling to obtain required block space
Receiving and evaluating block exemption requests to assess the accuracy of student registration in situations of advanced standing based on prior learning
Receiving, evaluating, and processing withdrawals and discontinuance forms from established guidelines using knowledge of program/course delivery and enrolment data
Advising students on full or parttime status which requires course load calculations based on the number of courses or total course hours
Collaborating with faculty, administration, and financial aid regarding student registration status and changes for students as required
Investigating and responding to client complaints
Analyzing and processing missing prerequisite reports based on established guidelines
Communicating and informing faculty regarding student records, system routines, and college policy and procedures as it relates to awards, academic standing, academic decisions
Processing transcript requests received through Laserfiche which flows through an API to MyCreds
Troubleshooting issues due to shares not working, transcript not available or having errors, login and payment issues within the MyCreds software/system
Advising Program Coordinators, Chairs or Deans on program cohort dates.
Advising program representatives of issues relating to student registration
Collaborating with student services and academic area staff for special timetabling and parttime registration guidance
Reviewing the Enrolment process with Associate Registrar and making recommendations for implementing and refining registration procedures and systems
Liaising with the International Admissions office on registration/program status
Identifying and developing solutions for issues due to incorrect loading of

Program Campus Offerings:
start dates, end dates, delivery patterns, and sessions

Collaborating with Admissions, International Office, Statistical Officers, and Financial Aid as required to ensure accurate student registration, billing, and valid visa information.
Verifying the Program Campus Offering was loaded correctly, such as intake levels, cost centre, delivery pattern, start dates, campus, and making corrections
Load new cohorts and modify existing cohorts in SIS ensuring accurate entry of start and end dates, convocation date, total number of weeks, delivery pattern, and etext; to allow next steps with the Stats department so they can add tuition and fee information, scheduling can do sectioning and timetabling, and various ministry reports can be generated and submitted to the ministry
Maintaining and updating Program Role Person Tool in the SIS Tools tab. i.e., Linking an Enrolment Officer to the specific program for the Credit Transfer Report and Correspondence Tables.
Checking and verifying the accuracy of student fees and ini